Transit Customer Service Clerk-Part-Time

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The City of Manitowoc is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City of Manitowoc ONLY accepts online applications for current openings.

• We do not accept paper applications or emailed resumes.

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The Customer Service Clerk performs a wide variety of customer based services, clerical, record keeping, typing tasks, money handling and the regular use of office equipment. The position includes involvement in all phases of the operation, including: fixed route, paratransit and County transportation programs.
Some features of this position include frequent interaction with the public; the handling of correspondence, gathering, recording, reporting of operational data, both written and verbal.
The employee in this class falls under the direct supervision of the Transit Division Manager. This position is 16 hours per week.

Responsibilities

• Deal effectively with people due to the public nature of this position;
• Acts as receptionist and receives and screens visitors and telephone calls and takes messages; provides factual information regarding Transit System activities and functions.
• Answer telephones, take complaints, provide accurate and timely information and assistance to the public, refer calls as required and communicate with mobile personnel through two-way radio system;
• Operate typewriter, adding machine/calculator, cash register, computer, copier, facsimile, and other office machines;
• Utilize multiple computer software programs on personal computers as well as city-wide mainframe terminals, including but not limited to word processing, spreadsheet, database, and internet,
• Prepares technical reports, correspondence and other written materials.
• Files correspondence, memoranda, reports, documents, permits, etc., alphabetically, numerically, or per predetermined classifications;
• Submits properly prepared invoices to the Finance Department for payment;
• Collect, process, organize, and submit information and provide reports to supervisor(s) that are both comprehensive and accurate;
• Process, record, and deposit daily revenues with Treasurer's Office;
• Pick up and deliver correspondence and materials from other departments and area businesses;
• Facilitate, track and keep current any changes necessary to the MMT website;
• Assist with preparation and organization of media advertising and marketing/promotional events.

Qualifications

Education:
High School degree or equivalent required, two years of business school/secretarial training desired.
Experience:
Training, education or experience in marketing, public relations, transportation or elderly/disabled care preferred; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Certifications/Licenses:
Must possess a valid Wisconsin driver's license.

Knowledge, Skills, & Abilities

This position requires the ability to operate a computer and a proficient knowledge of a variety of software including word processing, spreadsheet, database, and internet; Must possess very good interpersonal and public relations skills; The ability to communicate information in a concise and understandable manner in both oral and written forms; Must be able to read and assimilate information from correspondence, reports, and industry specific manuals and materials; Ability to prepare and present promotional information to the media; Must be able to develop reports necessary for the success of the
department with or without the support of the supervisor. Position requires above average mathematical skills and a great degree of accuracy. Ability to accumulate, evaluate and coordinate information and data into comprehensive, easy to understand summaries and reports; Ability to apply situational reasoning by exercising good judgment, decisiveness, and creativity in an array of conditions and environments; Must be innovative in developing and suggesting new processes that will ensure the continued success of the department.

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The City anticipates filling these positions pending Committee approval and funding.

THE CITY OF MANITOWOC PARTICIPATES IN E-VERIFY. FOR INFORMATION ABOUT E-VERIFY, PLEASE VISIT http://www.uscis.gov/e-verify.
The City of Manitowoc is a qualifying Public Service Loan Forgiveness organization.

No Benefits Eligibility