Transfer Coordinator

General Summary

Facilitates with physicians and staff of the University of Maryland Medical System (UMMS) inter-hospital transfers, consults, and round-trip procedural test within UMMS. Coordinates interhospital transportation to support patient care needs within UMMS. 

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Requests and/or provides information regarding the transport of patients to and from procedural/diagnostic areas within UMMS.
2. Multidisciplinary collaboration with physicians, nursing, social work, and multiple disciplines, departments, payers, and agencies to eliminate barriers to efficient delivery of care in the appropriate setting.
3. Implements all standards of work in their daily work and ensure adherence to these workflows.
4. Collaborates with Physician for complex issues.
5. Collaborates with Nursing Coordinators for transfer and consult request to ensure efficient use of resources.
6. Facilitate bed placement requests and ensures level of care needs of the patient are properly documented and collaborates with Nursing Coordinators on appropriate transfer location.
7. Receives and transmits clinical and demographic information via telephone and electronic medium (secure texting/email) to ensure efficient processing of patients for requested services.
8. Maintains electronic documentation related to operations. Ensures all documentation is complete with emphasis on 100% accuracy, clarity and completeness within appropriate timeframe.
9. Provides the receiving unit with the appropriate patient information for transportation to and other relevant clinical information.  Escalates patient transport concerns as needed for prompt resolution.
10. Provides monitored communication link for consultation, referral and transport of patients utilizing state of the art communications equipment.
11. Ensures all communication and support equipment (e.g. telephone system) are functioning. Performs minor maintenance on equipment and maintains work area in an orderly fashion. Clean and disinfects communications equipment as needed.
12. Transfers and receives phone calls from hospital customers, departmental staff, hospital staff, and physicians. Uses effective interpersonal skills to identify and resolve conflicts, decrease communication barriers and facilitate group effectiveness.
13. Participates in program-based governance committees.  Contributes to attainment of committee objectives based on both previous and newly acquired knowledge.
14. Participates in quality assurance by checking on a daily basis charts, timeliness, and any other issues, which might arise during a transport or consult.  Communicates opportunities for improvement to appropriate program representative.
15. Collaborates with Maryland ExpressCare (MEC) and/ or designee to ensure appropriate level of service for interfacility transport.
16. Completes follow-up, as needed with transportation vendors to ensure timely transport of patients accepted for transfer/procedure.
17. Facilitates follow-up for patients awaiting transfer in conjunction with the Physician and Nurse Coordinator. Communicates changes in patient condition, and escalates patient concerns noted in the follow-up to the appropriate party.
18. Serves as a relief preceptor as requested by leadership.
19.  Ensures that the department is properly stocked with office supplies and paperwork.