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Form of workEmerus is the nation's first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus' leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus' distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position OverviewThe purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.
Must reside in Houston, El Paso, San Antonio, Dallas, Oklahoma City, Milwaukee, Waukesha, Menomonee Falls, Las Vegas or Pittsburgh. While the position is remote, the ideal candidate will be within driving distance of one of our Hospital locations in the event that you are not able to work from home for some reason (power/internet outage, etc.). This role is 3, 12-Hour shifts a week, rotating weekends and holidays, 2P-2A.
Essential Job Functions- Responsible for coordinating hospital admissions and transfers
- Facilitates conference calls between providers to coordinate continuity of care
- Identify, resolve, and escalate issues, process deviations, and service failures to leadership
- Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
- Adhere to all company and departmental values, policies, processes, and procedures
- Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
- Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
- Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
- Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
- Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
- Adapt to change with a willing and innovative spirit
- Meets all individual and departmental goals and quality standards as assigned
- Safeguard sensitive and confidential company information including patient PHI in remote work environment
- Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
- Perform other duties as assigned
- 2 years hospital related or Emergency Room experience, required
- LVN or EMT, required
- Healthcare transfer center experience, preferred
- Superior interpersonal skills
- Maintain a high degree of professionalism
- Ability to manage multiple tasks simultaneously
- Assume personal responsibility for actions
- Possess a strong technical aptitude
- Demonstrate a friendly and service-oriented demeanor
- Strong attention to detail, organizational skills and follow-through discipline required
- Position requires fluency in English, written and oral communication
