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Form of workTitle: Training Specialist, Clinical II
Location: Fountain Valley
Department: Ambulatory EMR project
Status: Full time
Shift: Day
Pay Range*: $75,961.60/ annual - $110,198.40/ annual
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary
A Clinical Training Specialist II facilitates the organization's successful utilization of clinical technology. In collaboration with Physician Society, Best Practice teams and leadership throughout MemorialCare Health System, a CTS ensures IT efficiencies and functionalities are understood both with physicians in our hospitals and Ambulatory settings as well as staff in Ambulatory settings. This role supports our strategic Physicians as Partners initiative and is well respected throughout health care systems nationally.
Essential Functions and Responsibilities of the Job
1. Lead physician and billing staff with one-to one IT training effort in hospitals and to physicians and staff in Ambulatory setting
2. Communicate effectively in a timely, proactive and professional manner
3. Collaborate with multiple teams/vendors enterprise wide to ensure proper design of physician/staff workflows
4. Ongoing learning and increased knowledge of Epic EHR and other clinical systems
5. Mentor other teams on "at the elbow" support, customer service and outreach etiquette
6. Be at work and be on time
7. Follow company policies, procedures and directives
8. Interact in a positive and constructive manner
9. Prioritize and multitask
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Experience
- Epic billing experience preferred.
- Minimum 5 years of experience in health care, customer service and/or information services.
- Practice management experience or use of medical terminology is desirable.
- Must possess excellent organizational, presentational and listening/verbal skills.
- Must excel in fast-paced environment and be self-motivated.
- Must be available for limited travel and occasional evening/weekend hours.
- Should possess a propensity for technology.
- Proficiency in Microsoft Office products required.
- Must be comfortable with daily local calls on private physician practices, working independently and as a team and meeting aggressive deadlines.
Education
- Must have valid driver's license and auto insurance.
- We require a high school diploma or GED certificate.
- College degree preferred or equivalent preferably in health care or information technology related area.
