Training Specialist

Job Summary

The Training Specialist collaborates with the Training Manager planning, directing, organizing and measuring training growth and development programs for employees.

Duties and Responsibilities

• Contributes to evaluating the effectiveness of current training programs and helps revise programs when they become ineffective or outdated
• Helps in writing training procedures, training tips, and job aids
• Helps in implementing new courses or refresher courses
• Works with manager trainees
• Gives the training manager support and guidance so they can better help the manager in training learn the material
• Provides onboarding support for a manager promoted into a new position to make the transition as smooth as possible; determines refresher courses or information the newly promoted manager needs and helps the newly promoted manager get organized and set goals
• Follows up with newly certified managers to evaluate their growth
• Keeps the Sales Associate training materials updated
• Checks sales associates performance, reporting corrections or problems to the manager; analyzes these problems to determine if there is a training issue in the location, offers possible solutions
• Completes training completion list and reports information to the Territory Managers
• Communicates important training issues or problems to Managers, Territory Managers, Office, or Upper Management
• Collaborates with all departments to facilitate the smooth operation of a location, encouraging communicating issues and problems that the Training Department can help resolve
• Keeps up to date with current training needs and trends and reacts quickly to critical changes that are needed
• Continues education through seminars, webinars, books, and magazines; keeping up to date with current methods and trends

Qualifications

• Acts in accordance with our corporate policies
• Superior communication skills including: listening, understanding, speaking, and writing with strong public speaking ability
• Able to plan/schedule/organize efficiently
• Initiative and self-motivator
• Patient/flexible/versatile
• Perceptive, recognizes quickly what is working and what is not working based on results and adjusts quickly
• Willingness to communicate honestly with an employee their job performance, both the good and the bad and offer solutions
• Superior mathematical skills
• Able to learn quickly new procedures, new equipment, and adapt to change
• Able to multitask in a fast-paced environment
• Team player with interpersonal and leadership qualities working well with others to achieve common goals
• Able to motivate, delegate tasks, make sound business decisions
• Able to mentor and coach employees to achieve performance standards
• Delegates tasks effectively choosing the right fit for the task
• Maintain confidentiality in all areas of financial reporting and company business
• Regular dependable work attendance and punctuality required

Education

• 2 years advanced education and 3 years convenience store experience
• Willing to complete advanced/additional skill courses or training
• Above average skills in using Word, Excel, and Power Point
• Able to use a calculator efficiently

Physical

• Able to stand, sit for extended periods of time
• Clarity of vision near/ far distances and acceptable level of hearing
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Travel

• Maintain a valid driver’s license
• Maintain a reliable vehicle
• Occasional overnight travel and frequent driving including night time
• Able to attend mandatory seminars/webinars