Training Specialist

World Travel Holdings is seeking a Training Specialist for our Ft. Lauderdale, FL office. The Training Specialist will conduct live and virtual onboarding of our Dream Vacations franchisees and Cruises Inc. agents and support their continued development through ongoing training initiatives.

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

• Conduct and facilitate Dream Vacations New Franchise live training and virtual training classes as needed
• Works with subject matter experts in all departments to develop on-demand and live virtual training for the network
• Create continuing education, on-demand training through a variety of authoring tools
• Create written training documentation, such as job aids, user manuals, frequently asked questions and training tips for the network
• Coordinate quarterly webinars with key suppliers, including scheduling, promotion to network, hosting, recording and posting in the learning management system
• Host owner and agent team meetings
• Assist in Ship Inspections, Seminars at Sea, FAMS, Regional Training and National Conference
• Participate in or lead special projects as directed by management

• Bachelor’s Degree in Education, English, Business, or related field
• Excellent and proven written and verbal communication skills, as well as strong presentation skills
• Must be analytical and detail oriented
• Extremely well-organized and able to work independently
• Proficient in Microsoft Office suite including PowerPoint, Word, Excel, and Outlook
• Proven ability to plan and produce content; may be required to provide work samples 
• Ability to telecommute (work in the office and at home)

 Additional experience are a plus!

• 2+ years of corporate education or teaching experience
• Previous experience in e-learning content creation and virtual training environments with proven history of self-created materials
• Demonstrated working knowledge of adult learning theory and facilitation techniques
• Prior experience with Adobe Captivate, Techsmith Camtasia or other eLearning authoring tools
• Experience using a Learning Management System
• Experience and knowledge of the Cruise/Travel Industry preferred
• Online portfolio of student or professional work that can be reviewed