Training & Outreach Coordinator Ii, Teen Line - Partially Remote

Training & Outreach Coordinator II, Teen Line (Olympic Suicide Prevention Center)
This position is Partially Remote. The pay range for this position is between $62,221 - $69,135 annually.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
Summary
This full-time position is responsible for implementing, coordinating, and managing the program's volunteer training related activities, as well as community outreach activities and events.
Primary Duties

• Manage the full cycle volunteer recruitment process which includes advertising program, sending and reviewing volunteer applications, conducting interviews, maintaining volunteer files, and notification of selection or elimination from program.
• Conduct Teen Line volunteer trainings throughout the year.
• Coordinate all facets of the Teen Line volunteer program which includes finding and scheduling speakers, serving as a trainer to volunteers, and any other related training coordination tasks.
• Maintain and update (as needed) the course content including manuals, handouts, and experiential learning activities.
• Facilitate the evaluation process of the trainees, participants and speakers and identify opportunities for change or improvements based on feedback.
• Provide technical and emotional support to volunteers and parents (when appropriate).
• Maintain training related paperwork, training statistics and training related follow-up.
• Maintain current suicide prevention knowledge and best practices through literature review and attendance of workshops and seminars.
• Participate in volunteer retention data collection and retention effort.
• Supervise teen groups.
• Oversee scheduling, attendance, role play progress and health clearance completion.
• Conduct outreach presentations to school and other youth organizations.
• Coordinate volunteers for speaking engagements or health/info tables.

Supervisory Responsibility

• The employee in this position supervises volunteer Teen Line teens.

Position Requirements

• Master's degree in social work, counseling or psychology strongly recommended. Will consider bachelors level with crisis line experience.
• Working knowledge of mental health services and suicide prevention services.
• Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.
• Experience with teens in a professional environment required.
• Crisis line or hotline experience preferred.
• Previous experience facilitating trainings preferred.
• Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Superior organizational skills to manage multiple projects simultaneously.
• Effective collaboration and relationship building skills.
• Telephone and personal computer skills including word processing, spreadsheets, and other related software.
• Ability to use analysis, experience, and judgment to make effective decisions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)