Training Manager

• Develop and provide Web-Based (virtual) and classroom (in-person) training, Lunch and Learn sessions, webinars or other varied training delivery methods to cater to diverse learning preferences.
• Work with Communications staff to provide training guides and other communication training material.
• Work with the Project Manager, stakeholders and contract leaders to conduct a comprehensive needs assessment to identify specific training needs and develop tailored training programs.
• Prepare training schedules for approval.
• Plan and schedule work to meet program goals and objectives.
• Evaluate and determine training opportunities using data sources and customer feedback.
• Independently performs development and revision of training materials to align specific methodologies and project requirements, emphasizing interactive and hands-on-learning
• Change, adjust, or supplement instructional materials to incorporate upgrades and latest updates to virtual technology tools and information covering methods, techniques, procedures, equipment, etc.
• Analyze course content, evaluates outcomes of training programs and functions to measure the effectiveness of program efforts and, as necessary, coordinates stakeholders and makes modifications to program methods and approaches.
• Develop periodic reports evaluating the effectiveness of training programs and recommending improvements with insights tailored to continuous improvement in IT training delivery.
• Maintain a highly competent knowledge of instruction techniques.
• Deliver training content to stakeholders to support professional development.
• Assist with correcting deficiencies found in training development or delivery through participant feedback.
• Develop course outlines drafts. Outlines will include target audience, goals, objectives, and the basic structure of the eLearning course.
• Develop and deliver IT training job aids, self-study guides, and other just-in-time training resources that directly contribute to improving the overall customer experience and knowledge base.
• Integrate Section 508 accessibility standards into print materials to allow members of the public with disabilities to access information that is comparable to information provided to persons without disabilities.
• Create a final version of each education and training resource that meets best practice standards, Section 508 compliance, and clear communication.
• Upload finalized, cleared training courses and supporting materials to approved repository.
• Provide and maintain comprehensive documentation of training materials, methodologies, and guidance for future reference and continuous knowledge transfer.

• Bachelor’s degree in a relevant field.
• 4-7 years of experience.
• Must meet all standards as required by Performance Work Statement.
• Must possess or be able to obtain and maintain a public trust background investigation.

• Skilled in adult learning principles, learning methodologies, knowledge of eLearning content authoring tools and processes, and experience using Learning Management Systems (LMS).
• Skilled with Technology training principles, techniques and working in an Information Technology environment.
• Strong project management, project coordination and prioritization skills.
• Ability to recognize client needs.
• Strong skills in visual presentation software such as Microsoft PowerPoint.
• Exceptional organizational and collaboration skills.
• Capable of taking direction and being adaptable to change.
• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Attention to details and deadlines ensuring effective task management.

Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following: