Training Manager

• Posted: 4 days ago
• Full-Time

Job Description

JOB DESCRIPTION

The Field Training Manager is responsible for the oversight of full cycle training and following-up on completion of manager and hourly training programs.This position is also responsible for training all Dunkin’ Donuts and/or Dunkin’ Donuts/Baskin-Robbins operational standards through support and direction of store leadership. As well as development and facilitation of restaurants systems and tools, new product roll-outs, food safety and any programs specific to the Franchisee network.

Principal Duties and Responsibilities:

• Ensures that all standards and systems are effectively trained and implemented in all areas of the store operations.
• Coach, teach, and train all managers,and team members on all training programs.
• Provide continued support for the stores in creating operational consistency.
• Collaborates with the Directors of Operations and Multi Unit Leaders to analyze operational and developmental opportunities and works with leaders to find strategic solutions that support the field leadership teams and hourly team members.
• Establishes a roster of in-store trainers and training programs to be utilized by each store.
• Develop a path to promotion training checklist
• Conducts in-store visit to ensure smooth operations and building standards.
• Ensures all field training-related expenses and invoices are accurate, accounted for, and under established budgets.

Essential skills and Experience:

• Associate’s degree in related field or equivalent in education and experience
• Strong Knowledge of Microsoft Project
• Project team leadership
• Excellent facilitation skills: controls and commands a room, is highly interactive, and drives knowledge retention
• Excellent computer proficiency use/knowledge
• Ability to work independently and as part of a team
• Comfortable working in a fast paced, high energy environment
• Great attention to detail
• Highly organized and skilled in prioritizing multiple projects simultaneously
• Good interpersonal and communication skills
• Strong written, verbal, and presentation skills required

Why work for Dunkin'?

Benefits:

• Medical
• Dental
• Vision
• 401k with match
• Flexible time off
• Tuition reimbursement

Perks:

• Employee discount
• Bonus eligible
• Flexible scheduling

REQUIREMENTS

• Ability to travel up to 50%

ABOUT THE COMPANY

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.