Housekeeping Manager

We are looking for a leader to join our team! Housekeeping is the backbone of a hotel's operations and we are looking for the right individual to encourage and lead our team to achieve excellent cleanliness standards and service. If you are passionate about cleaning, service, and genuine hospitality, we might be the perfect fit.

Do you like good benefits? So do we!

• Health - the company pays 70% of the principal for all plans including family plans!
• Dental and Vision plans!
• 401k and match!
• Paid time off and EPL time, equaling up to 4.2 weeks in your first year.... and it only goes up from there!
• Hotel discounts
• Other employee discounts
• Parking
• Eligibility for an annual bonus!
• Competitive pay

Our Beliefs

At Fathom Companies, we believe in fostering an environment of empowerment, creativity and teamwork. We believe in presentation, remarkable design and fastidious attention to detail. We believe in sustainability and making a positive contribution to our local communities. We believe in the richness of opportunity that is possible when grounded in mutual trust and respect.

Primary Objective of Position

Manage all areas of housekeeping the department which includes but is not exclusive of public spaces, laundry, guest rooms. Manage and over see room attendants, housepersons, inspectors, housekeeping supervisors and overnight cleaners. This role reports to the Rooms Manager.

Essential Functions

• Ensure all Housekeeping quality standards and company policies are complied with and that Property Standard Operating Procedures are consistently applied
• Create/adjust standards or procedures as needed to maintain department success
• Oversee & ensure the highest level of cleanliness achievable in both front of house and back of house spaces throughout the hotel
• Participate in Brand Standard audit walk through with auditor. Ensure BSA items are discussed consistently with team and create processes for execution of these standards. Adhere to all Hotel brand standards for cleanliness and safety
• Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions
• Work closely with the Engineering team to ensure routine maintenance and deep cleaning throughout guest rooms and facility overall is performed on a consistent basis
• Assist in managing the quarterly PM process and specifically scheduled deep clean and PM work
• Participate in monthly public area walks with Rooms Manager and Chief Engineer
• Participate in daily public area walks and log any outstanding issues to tend to into Quore
• Interact with all associates in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support. Conduct 30/60/90 reviews and annual performance reviews with all associates
• Conduct daily inspections of guest rooms and provide feedback to room attendants
• Conduct daily inspections of public spaces and storage areas and provide feedback team members
• Maintain department incentive program w/ accurate record of cleanliness scores and productivity daily if applicable
• Manage administrative duties, including payroll and schedule. Keep consistent track of associate attendance in Absentee Calendar
• Conduct weekly inventories of supplies and monthly inventories of back stock
• Maintain department checkbook, use company PO process to order supplies as needed
• Complete month end duties such as reconciling paperwork, key audit & linen inventory
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. One example would be monthly Banquet deep cleaning checklist or Overnight Union deep cleanings.
• Conduct Department meetings and associate connects.
• Supervise, coach and counsel team
• Maintain positive working relationships with vendors and co workers
• Be present at daily stand-up meetings, weekly staff meetings and necessary hotel-wide meetings that involve Housekeeping
• Cover shifts for various housekeeping roles due to call outs or in the case of emergency or other circumstance as needed

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required

Upon employment, all associates are required to fully comply with Property rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Supervise laundry operations to ensure
• Laundry is delivered, sorted, washed, dried and folded properly and timely
• Stained linen is treated and re-claimed, remove damaged linen from inventory
• Take every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Property standards are being applied
• Responsible for assisting in associate termination
• Ensure the timely completion of performance appraisals
• Responsible for alerting maintenance to quality issues

Teamwork Skills

• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Report to work on time
• Give adequate notice if going to miss work
• Be available to work a flexible schedule to include weekends and holidays
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Perform other assignments as directed by the Rooms Manager
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook

Safety and Security

• Maintenance of Lost and Found
• Properly handle and account for keys
• Is knowledgeable of and ensures that blood borne pathogen procedures are being followed
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Ensure protection of guests’ room numbers and policies regarding guest room access procedures
• Responsible for thorough training of housekeeping personnel on policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Must be able to read and write to facilitate the communication process
• Requires good communication skills, both verbal and written
• Most tasks are performed in a team environment with the associate acting as a team leader. There is minimal direct supervision
• Must possess basic computational ability
• Must possess basic computer skills
• Solid knowledge of the hotel, its services and facilities
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA

Physical Demands

• Must be able to move up to 50lbs occasionally
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements, (motions) of the wrists and hands as well
• Ability to operate office equipment
• Ability to be focused and self-motivated
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Must be able to lift up to 50bs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Requires manual dexterity to use and operate all necessary equipment.

Qualifications

High school or equivalent education required. Bachelor’s degree preferred. Minimum of three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility preferred.

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Property Standards

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Weekends as needed

Experience:

• Housekeeping supervisory: 2 years (Preferred)
• Hotel housekeeping: 4 years (Preferred)

Work Location: In person