Training And User Support Specialist

When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.
We believe the key to our success is the individuals who make up the greater Alertus Team, who share the values of teamwork, trust, integrity, and exceptional customer service. We are looking for an individual to join the IT team to deliver training to end users in the organization about how to use various types of software programs and hardware efficiently and effectively in support of business objectives. This individual is responsible for designing, delivering, and improving in-house applications training programs and related courseware. Providing general technical support to users is part of the daily task.
This is an in-office role and requires reporting to our HQ in Baltimore daily.
A Day in the Life:

• Create and implement training programs that address Alertus' technology education needs, as determined by expressed user needs, management requests, or other strategic goals, and Help Desk problem patterns.
• Develop and maintain training strategies and curricula for each software program used by Alertus employees.
• Design programs to assess users' computer skills and to measure their participation in and growth through the Alertus training programs.
• Create new employee orientation and continuing education programs tailored to job function (for example, sales, implementations, technical support, engineering, and marketing).
• Maintain the computer classroom to provide a comfortable and professional learning environment for trainees.
• Coordinate and schedule software training classes on a regular and routine basis.
• Develop and maintain reference guides and software documentation for use by Alertus personnel.
• Establish company-wide standards for document creation, editing, and comparison which are in accordance with best practices.
• Continuously update one's own technical knowledge and software skill sets. Learning new software as required by Alertus.
• Maintain the flexible workspaces throughout the Alertus Headquarters, including conference rooms and flex offices.
• Assist the Information Technology Department in troubleshooting and resolving user technical problems; acting as part of the team and performing tasks of the User Support Specialist as needed.
• Support the Information Technology Department in planning and carrying out technology projects, including planning, implementing, and preparing for "rollout" related training.
• Evaluate and review training classes offered by 3rd party training organizations that may be needed to augment or replace training programs offered within the company. Project managing these training programs when required to do so.
• Other duties as assigned.

Required Skills:

• Experience with staff development and/or human resources management.
• In-depth, hands-on knowledge of enterprise and desktop applications.
• Proven experience with adult learning principles, methodologies, and course design techniques.
• Experience with creating and maintaining course and participant databases.
• Solid understanding of the organization's goals and objectives.
• Expertise in Microsoft Office Applications and Google Workspace Applications.
• Exceptional written and oral communication skills, including instructional and presentation skills.
• Excellent interpersonal skills, with a focus on motivational skills and a positive attitude.
• Ability to conduct research into course development and delivery concepts, as well as technical software issues.
• Ability to present ideas in business-friendly and User-friendly language.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Strong analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Desired Skills:

• Certifications (ex: A+ and/or MCDST)
• Experience using Salesforce, 3CX, Zoom, Adobe Creative Suite
• Training and/or teaching experience
• IT Help Desk experience

Education and Experience:

• Associates Degree or equivalent experience in training or User Support

Alertus Career Advantages:

• Competitive salary
• Business casual environment
• Generous vacation plan
• Being part of a fast-paced and growing company
• Rewarding experience of bringing life-saving solutions to schools and organizations worldwide
• Regular company social and team-building events
• Circle of Excellence Rewards Trip

Alertus Technologies is subject to the Federal Contractor and Emergency Temporary Standard (ETS) requirements of the Federal Mandate for COVID-19 Vaccination. All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
All your information will be kept confidential according to EEO guidelines.
EEO/AA Employer M/F/D/V
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP