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Form of workTHIS IS A NON-CIVIL SERVICE POSITION
OPENING DATE: 10/10/2023
CLOSING DATE: 01/10/24
SALARY RANGE: $77,191 - $123,343
DUTIES AND RESPONSIBILITIES
Duties and responsibilities of theLead End User Support Specialistinclude.
End-User Computing
Team Leadership and Coordination
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
OPENING DATE: 10/10/2023
CLOSING DATE: 01/10/24
SALARY RANGE: $77,191 - $123,343
DUTIES AND RESPONSIBILITIES
Duties and responsibilities of theLead End User Support Specialistinclude.
End-User Computing
- Responsible for researching, evaluating, testing, and designing platform configuration models for end-user computers and mobile devices.
- Assist in designing end-user data management strategy and Microsoft OneDrive optimization, including the development of performance metrics and service levels.
- Ensure reliable backup and recovery of necessary data.
- Provide analytical support to the program management team regarding platform engineering capabilities, functions, and solutions.
- Maintain an awareness of trends within the technology industry.
- Provide support and maintenance to all physical architectures on all remote locations
- Provide network services, desktop services, office print services, and shared services needed to support the city's agency operations in all remote locations
- Assist in assessing the current state of the office services architecture/design.
- Ensures adequate infrastructure monitoring, reporting, and alerting systems are in place. Identifies the need for new security technology solutions; designs, reviews, and collaborates on deploying new solutions.
- Research new technology involving computer hardware and software to enhance the security posture.
- Solution validation and testing, ROI and deployment strategy; Interface with existing and new vendors relevant to desktop technology and security. Apply information and knowledge to an endpoint technology road map
- Apply best practices, strategies, methodologies, and approaches to systems administration tasks and complex projects.
Team Leadership and Coordination
- Plan and direct the work of subordinate staff.
- Plan, organize, delegate tasks, and conduct status reporting
- Communicate information, prepare and deliver presentations.
- Develop, mentor, and coach staff.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
- Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
- Knowledge of current trends and developments in network-based communications systems.
- Knowledge of computer-based communications protocols.
- Knowledge of security groups and roles and assignment of those roles.
- Skill in developing database queries and generating reports.
- Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
- Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
- Ability to analyze, apply logic and solve technology problems.
- Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and Support Specialists, and system users.
- Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
- Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
- Ability to write detailed technical reports and analyses.
- Ability to develop a working knowledge of computer systems software and operating systems.
- Ability to develop systems software and systems software testing procedures.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Have a Bachelor of Science degree plus two years of related specialty IT experience (for example, but not limited to system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration).
- Excellent verbal and written communication skills.
- Previous IT work lead experience is preferred.
- Previous IT experience in government is preferred.
- Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.
NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
