Training And Resource Specialist

Description The Weld County Department of Human Services Assistance Payments Division is searching for a Training and Resource Specialist to develop and presents training materials for the Assistance Payments Division and performs as an ongoing expert information resource to Eligibility Technicians regarding program rules, internal processes, and associated computer software, specifically the Colorado Benefits Management System (CBMS), for public and medical assistance programs including SNAP, Medicaid programs, Adult Financial and Colorado Works.. All relevant information will be presented in an adult learning environment, to include formal training presentations and facilitation, one on one coaching, curriculum development or assisting with identifying outside training opportunities that may benefit an employee or employees. The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services. Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered. Weld County Department of Human Services' greatest asset is our staff.

The Ideal Candidate will be someone who has the following: 1. Experience with CBMS/Programs. 2.

Experience teaching/coaching. 3. Client-Centered focus.

4. Comfortable with public speaking. 5.

Able to deliver highly complex information. 6. Experience with training platforms or PowerPoint presentations.

7. Skilled at troubleshooting CBMS cases and researching Rule. 8.

Ability to work independently or within a team. 9. Strong written and oral communication 10.

Strong mentorship, and leadership skills 11. Schedule management to include coordination of agendas and appointments. $28.74 - $36.41 per hour plus benefits (see benefits tab on the job posting).

The position will normally start at $28.74 per hour. As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time. OPEN UNTIL FILLED Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.) The following job duties are established to outline the basic duties and responsibilities of the above captioned position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Training Support (50%): Conducts trainings for Eligibility Technicians in the Assistance Payments division and assists training needs for eligibility related requests from outside divisions. The training curriculum incorporates State mandated training materials with expanded modules to communicate relevant internal processing, quality expectations and information, in order to facilitate employee development.

Utilizes and creates supplemental learning materials such as desk aides, web-based trainings, or community resource information to support the learning process utilizing the State approval process. Provides learners with over-the-shoulder support and monitors learning through case review activities. Tracks training activities and provides timely and accurate progress reports to learners and their respective supervisors.

Ensures training environment is conducive to learning by preparing environment for training including setting up audio-visual equipment, removing unneeded materials from the classroom and setting up materials and aids for use during the training program. Removes all materials and equipment after training has concluded, ensures the facility is left in proper order. Maintains working knowledge of all current public assistance programs, including current program policies and procedures, to perform as a resource expert to Eligibility Technicians with varying degrees of experience.

Provides trainings on changes or updates, and clarifications regarding the application of policy and procedure to specific cases. Utilizes cross-training opportunities to gain and maintain current working knowledge of all public assistance programs. Obtains trainer certification through the State Staff Development Center for delegated programs and maintains certification by adhering to State requirements.

Effectively and accurately conducts case reviews for learners in accordance with timeliness requirements, and correctly rescinds cases. Uses results from case reviews, requests from staff and recommended State sponsored training to recommend training topics and formats. Training Program Support (20%): Contributes to the development of the established training program and determines employee training needs by analyzing case review data to identify trends in errors to inform ongoing training needs for Eligibility Technicians.

Work with Eligibility Technicians to identify areas of concern or expressed need for additional Training and uses this information to add or strengthen training materials in those specific areas. Utilizes available methods for assessing training effectiveness and develops additional evaluation tools as needed. Adjusts teaching methods, delivery and aides, in accordance with effectiveness measure results.

Participates in statewide meetings and webinars as it relates to eligibility programs, statewide computer system issues and pre-and post builds. Communicates to the appropriate staff, the outcomes of these meetings and webinars. Participates in statewide computer system testing of new system builds before final rollout statewide.

Manages statewide computer system reports, as assigned by Training Supervisor. Completes all required logs or upkeep of information, as assigned by Training Supervisor. Research policies, procedures, desk aides, and any other state/local documents, rules and regulations, to maintain expertise and provide relevant and current guidance to eligibility staff and management.

Create and update desk aides, as needed, based on policy and procedure changes and feedback from staff. Collaboration and Professionalism (20%) Provides exceptional customer service to all internal and external customers. Maintains a high level of professional communication and presentation during all interactions with learners, supervisors, and other department staff.

Other Duties as Assigned (10%): Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Qualifications REQUIRED QUALIFICATIONS: Successful completion of a High School Diploma. Four (4) years full-time business or clerical experience in an office environment which includes extensive customer service, telephone use and computer experience that includes data entry and Windows based navigation. OR Successful completion of a bachelor's degree may substitute for up to two years of the required work experience but not the experience determining eligibility.

Two (2) years of current experience in determining eligibility for public assistance programs including SNAP, and Cash and Medical programs in the Colorado Benefits Management System. OR Two (2) years of current training or teaching experience including material development, utilizing a variety of training platforms, may substitute for experience determining eligibility in CBMS. Candidate must possess ability to keyboard at 35 words per minute.

Candidate must possess accurate 10 key ability. Candidate must possess ability to use multiple data bases and computer programs. Candidate must pass Human Services Background Checks.

Candidate must possess a valid Colorado Driver's License and adequate Liability Insurance. Candidate must provide own transportation and be willing to travel throughout Weld County. Candidate must possess the ability to enter data into several different computer programs.

Candidate must possess the ability to learn and apply new computer skills on a regular basis. Candidate must possess the knowledge of computer programs such as Microsoft Windows and Word, Excel and Outlook. Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.

Candidate must possess the ability to write correspondence. Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients and other employees of the organization. Candidate must possess the ability to apply math concepts and calculations in the work environment.

Candidate must possess the ability to apply common sense to problem solve in a work environment. Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations. PREFERRED QUALIFICATIONS: Successful completion of an associate degree.

Experience providing trainings, workshops or other educational presentations. Experience working in a human services environment. Experience or training on developing training methods and modules.

Other Necessary Requirements PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee may be required to sit for extended periods of time and is occasionally required to stand and walk. Occasionally the employee may be required to lift and/or move heavy files or objects up to 25 pounds. The employee frequently is required to use their hands and reach with hands and arms.

Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and ability to adjust focus such as that used when using a computer or reading. WORK ENVIRONMENT: Primary office is located in Greeley but includes occasional travel to Fort Lupton. Reliable, predictable attendance within department business hours of 8 a.m.

to 5 p.m. Monday through Friday. This position is mainly in-person and is not eligible for consistent telework arrangements while in the classroom setting.