Training And Development Coordinator

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

Job purpose

The Training and Development (TD) Coordinator provides administrative support, coordination of TD projects, and internal communications. TD Coordinator assists in facilitating orientation and provides new hire support.

Duties and responsibilities

• Manages all administrative duties surrounding administrative staff orientation.
• Develops and maintains clear understanding of department/processes and TD relationship to operations and other HQ departments.
• Provides excellent internal customer service.
• Creation and maintenance of department documents, presentations, and tools.
• Provides insights for improvements to processes and tools; engages in department brainstorming.
• Assists in planning and scheduling meetings, maintains TD calendar/inbox/tasks and records/distributes department meeting minutes.
• Creates regular operations communications and maintains internal communication plan in collaboration with Director.
• Point person for coordination of Field Training Specialist training calendar and coordination with operations team.
• Responsible for department surveys including distribution, analysis, and provides feedback to Director of TD and/or department meetings. Coordinates the Director to create/change survey questions.
• Maintains department files in specified Teams channels (SharePoint).
• Creation and maintenance of TD document tracker for linked documents. Responsible for maintaining current links in all TD documents and tools.
• Responsible for maintaining caregiver swag and admin orientation welcome box supplies through vendor. Coordinates with vendor and Director to set appropriate ordering limits. Keeps vendor informed of current branch information.
• Coordinates with Director to maintain admin and caregiver orientation slide decks and orientation handouts/tools.
• Keep abreast of any company and department changes/updates that impact TD tools/processes and initiates updates.
• Coordinates with HQ departments regarding training needs.
• Support other projects and initiatives as directed by supervisor.
• Any other duties as assigned. Position may also be modified to accommodate the specific needs of the department.

Qualifications

• Minimum qualifications:
• Knowledge of office management systems and procedures
  
• Minimum one year related experience
• Comfort with technology and resourcefulness is necessary
  
• Advanced skill in MS Office (Excel, PowerPoint, Word)
  
• Experience with graphic design
  
• Excellent time management skills and the ability to prioritize work
  
• Ability to take initiative and work independently
  
• Attention to detail and problem solving skills
  
• Excellent written and verbal communication skills
  
• Strong organizational skills with the ability to multi-task
  

• Preferred qualifications:
  • Associate or bachelor's degree
  • Background in training or organizational development
  • Previous experience with MS Teams, Canva, Survey Monkey, & Kahoot

Working conditions

The Training and Development Coordinator will spend 95% of their time in an office environment indoors. This will require time both spent at a computer station for office work and standing for training. The rest of the time may be spent at venues for events or meetings.

The usual business hours for this role will be Monday through Friday 8am-5pm, however this role will require some evening and weekends to meet job requirements.

This position will require travel as appropriate, approximately 10% of the time.

This is a remote work position.

What We Offer

• Comprehensive benefits - health, dental, vision
• Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!
• 11 Paid Holidays: Enjoy time with friends and family during the holidays.
• Ongoing Training and professional development opportunities
  
• Company matching 401(k)