Trainer Lead - Government Healthcare Call Center

Trainer Lead - Government Healthcare Call Center job in Tacoma, Washington.

• Veterans and Military Spouses Encouraged to Apply
• Civilian position supporting the military community

Benefits/Compensation:

• Paid Time Off - 10 8-hour days
• Paid Holidays - 11 days
• $21-24 per hour
• Health and Welfare benefit of $4.57
• Company-funded match and safe harbor 401(k)
• Medical, Dental and vision plans available
• Life insurance and accidental death plans available
• Short-term and long-term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Referral bonuses
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

• The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
• Appointing services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.
• RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs. RMS services span a range of functions to include, but not limited to: identifications of specialty referrals to be deferred to the network, ensuring processing in accordance with DHA timeliness, and tracking status of network referrals.
• CLRS are an essential component of the quality care continuum. CLR services span a range of functions to include, but not limited to: monitoring care delivered in the MCSC network and ensuring the return of clinical care documentation to the MTF in accordance with DHA timeliness standards.

Duties:

• Reports directly to the Training Supervisor.
• Assist in the creation and review of instructional materials to align with current business practices across all departments
• Facilitate training classes as needed
• Track annual compliance training for all agents and work with leadership to ensure compliance with all deadlines.
• Work with IT department and DHA on creation of new hire profiles and appropriate account
• Facilitates side-by-side mentoring for new hires
• Assist in the creation of training schedules, establish benchmarks, track progress and identify training
• Assist in shipping of newhire equipment
• Provide floor support when needed
• Keep abreast of new policies, procedures, job aids, and government
• Responsible for periodic training, and maintenance of training
• Provide solutions to assist with departmental implementation training plans; identifies areas requiring management and improvement.

Trainer Lead - Government Healthcare Call Center Job Qualifications:

• High school diploma
• Operational computer skills with general working knowledge of word processing and Microsoft applications (including Windows, Word, Excel, and Outlook)
• One year of experience in Military Patient Appointing Center with specialized experience in PAS/RMS/CLR departments is preferred.
• One year of training and instructional experience, which will be in the management of professional and administrative personnel in a medical service setting.
• Demonstrated experience working closely with senior personnel, government employees, and other contractors.
• Capable of establishing mission-oriented teams and resolving personnel issues in a timely fashion.
• Exceptional communication skills, including proper grammar and punctuation.
• Ability to work independently with minimal supervision
• Excellent time management.

Additional factors considered in extending an offer include (but are not limited to) contract specific affordability and organizational requirements, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Employees (full-time and part-time that regularly work 20 hours or more per week) are eligible to participate in FSR's benefit programs. Employees that do not meet the threshold are only eligible for select offerings and are not eligible to participate in health benefits plans.

FSR employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, FSR has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.

FSR is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces!

Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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