Consumer Services Coordinator Lead Trainer

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life.

Apply today to help make an impact tomorrow!

The Position and Job Summary

• Train CSCs in reviewing and addressing issues related to documenting the IFSP/IPP, updating the ESR/CDER, delivery of services per the IFSP/IPP, documenting Title 19 Notes, assessing need to implement services and supports, Purchase of Service Requests and managing current authorizations, generic resources, Notice of Proposed Action, residential placement process/living options, and Co-Pay.
• Review NSO trainings information with new hires to assure understanding and development of competency-based skills.
• May require re-training staff on needed areas that will be identified.
• Assist in reviewing and providing feedback on IFSP/IPPs/AR/Triennials/Addendums/IFSP periodic reviews reports.
• Shadows and coaches CSCs in the field when planning and conducting meetings.
• Assist in addressing issues specific to service delivery and program planning including assessing service provision.
• Provide training regarding consultation process and steps when seeking consultation through Exception Staffing, Medical/Clinical/and/or Behavioral consultations.
• Assist in planning meetings with staff and/or vendors as needed.
• May be asked to perform other tasks/ activities to ensure that applicable timelines, quality assurance and customer service goals are met
• May carry a temporary caseload that does not exceed 50% of the average caseload in the department, assignments may be used for training purposes.
• Provide additional support as needed in training staff through the new CSC onboarding process and on new processes implemented by the Center.
• Provide input and feedback on staffs' progress during the first 6 months of employment to include on performance appraisals regarding employee's progress to learn the role as a service coordinator and the knowledge and skills that is expected from a new employee to retain during the onboarding and training process.
• This position serves consumers 14-22 years of age.

Compensation

This position is non-exempt. Regular Salary: $28.74 - $31.73 per hour.

Skills and Abilities

• Knowledge of intellectual and developmental disabilities
• Knowledge of Regional center (or related company) practices
• Management and supervisory principles and practices.
• Professional communication skills – Oral and Written
• Clear analysis and communication of complex material
• Staff development and leadership
• Decision making, time management, and mentorship abilities
• Working effectively with diverse groups of people
• Enthusiasm for teaching and learning, and ability to assess staff's learning modes
• An ability to lead and/or train other associates.
• Understanding of family systems
• Ability to work independently and cooperatively as a part of an interdisciplinary team

Education & Experience

• Bachelor's degree in psychology, social work, sociology, or related human services field and 5 years of Regional Center experience/Consumer Services Coordinator. professional experience

• A Master's degree in a related subject may be substituted for experience.

Essential Requirements

• Valid California Driver's License and reliable transportation, or acceptable substitute, required.
• Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
  • Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

NLACRC Offers an Excellent Benefits Package

• Most positions are offered a hybrid – remote option
• Flex-schedule, including every other Friday off
• Robust Medical, Dental & Vision offerings
  • No cost for employee only plans
• Various Insurance and Retirement plans
• Eligibility for:
  • Service Loan Forgiveness program
  • Tuition Reimbursement Program
• PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.