Trade Operations Business Solutions Manager

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our  Product Support and Logistics Division (PSLD)  is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters). 

We’re  committed  to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  innovating  to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are  one team  – creating and delivering world-class components and solutions superior to the competition.  Learn more about the  Caterpillar Experience .

What You Will Do:
 

As the Trade Operations Business Solutions Manager within our Integrated Logistics Solutions (ILS), Global Trade Operations team , you will be responsible for staff supervision, portfolio management, and product owner accountability for Global Trade Management solutions such as ONESOURCE(TR), supporting Import declarations, Export self-filing, Salesforce platform solutions for trade visibility, Trade Ops Help Desk management and PowerBI reporting and analytics.  In addition, this role with interact closely with key cross-functional areas; Transportation, Network Logistics, Packaging, Data Analytics, and Engineering.  To accomplish the goals associated with the role, the selected candidate must establish and maintain a close relationship with these business partners.  The incumbent will be a Trade Operations Business Solutions Manager in the Integrated Logistics Solutions (ILS) Global Trade Operations division and manage a large portfolio of transformation and development projects, as well as support services working across a global team of IT professionals, business partners and software vendors.

Job Duties/Responsibilities:

• Understand Trade Operations business processes and drive the implementation of solutions to deliver value.
• Supervise a global team of business solution leaders and analysts and functional/technical analysts including all aspects of performance management.
• Responsible for the successful delivery of the Global Trade Operations strategy, portfolio, and supporting transformation initiatives.
• Manage product ownership of all Trade Operations products and services.
• Responsible for implementations, and deployment projects for Trade Operations systems globally.
• Act as a program/portfolio manager to achieve overall program success.
• Successfully execute projects while providing updates to stakeholders using effective communication and change management.
• Manage project governance, financial forecasting and budgeting, resource planning, and risk management.
• Provide direction and guidance for portfolio execution, monitor status, and report progress to stakeholders and leaders.
• Champion customer focused continuous improvement objectives and transition plans for solution support.
• Manage business relationships by driving alignment in goals, strategy, priorities, and results.
• Manage vendor relationship with software and service providers.
• Engage with business partners to identify business needs, develop business cases, identify strategic plans/directions, and manage product and project portfolio budget.
• Partner closely with Caterpillar IT, vendors, suppliers, and business teams to ensure business needs are met and all projects meet Quality, Velocity and Cost goals.
• Champion IT controls, cyber-security and ITSM processes to ensure security and quality of IT services.
• Other duties as assigned by Caterpillar management from time-to-time.

What You Have (Basic Qualifications):

• Bachelor’s degree in Computer Science (IT), Information Systems, or related field.
• 10 years of progressive IT experience including a minimum of 3 years of project management experience.
• Knowledge of/experience in Global Trade or Logistics Operations.
• Strong project and program management experience, process discipline and team leadership skills.
• Proven experience in a job role that demonstrates excellent decision-making skills, problem solving skills, leadership capabilities, and experience leading global teams.
• Strong business relationship management skills, customer service focus and results driven.
• Experience working effectively in a fast-paced global environment.
• Experience managing diversified cross-functional teams along with strong oral and written communication and collaboration skills.
• Experience with full systems development life cycle and support of customer applications.
• Experience with traditional waterfall/Agile development methodologies.
• The ability to travel both domestically and internationally up to 25% of the time.

What You Have (Preferred Qualifications):

• Global Trade Operations, Logistics, and Compliance experience and knowledge.
• Previous supervisor or portfolio management experience, leading an application development team, a large multi-functional team, and/or highly skilled technical resources.
• Experience or understanding of Transportation business to supply chain management.
• PMP Certification.
• 6 Sigma Black Belt certification.
• Experience delivering major business transformation programs.
• Understanding of systems development lifecycle, architecture, and design.
• Ability to communicate issues/concerns with strong business acumen.
• Ability to thrive under pressure and work to aggressive timelines.
• Customer Service focus.
• Strong planning/organizing and prioritization skills.
• Strong initiative and accountability.
• Strong emotional intelligence, and intellectual curiosity.
• Strong people management skills and a focus on developing others.
   

Additional Information:

• Location:  Morton, IL (USA) or Peoria, IL (USA)
• This position does offer relocation assistance.
• This posting will close on Wednesday (1/31) at 12:00 AM ET.
• Our team embraces flexibility through a hybrid work model.  In addition to working onsite at our facilities in either Morton, IL or Peoria, IL, our hybrid work model allows employees the flexibility to work from home based on business need.

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Relocation is available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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