Tpwd - System Analyst Ii (Desktop Computer Support Analyst)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/

Required forms that will need to be attached with application for Military Employment Preference:

1.Veteran- DD214 showing honorable discharge.

2.Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

3.Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

4.Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.

5.Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.
BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
HIRING CONTACT: Jeff Krempin, (512) 389-8058

PHYSICAL WORK ADDRESS: Information Technology - Customer Service, 4200 Smith School Rd., Austin, TX 78744

GENERAL DESCRIPTION:

Performs moderately complex (journey-level) computer systems analysis work. Supports Windows OS, standard and non-standard applications in a distributed Microsoft environment. Resolves network, [TCP/IP, Ethernet] telecommunications and application problems for local and remote users. Serves as level two/three support for the Help Desk incidents/tasks. Involved in IT/Agency technology projects and participates in submitting requests for technology budget. Participates in major IT technology deployment projects. Ensures that optimal network/desktop performance, capacity, availability and security are maintained for all agency technology users. Works under the general direction of the Desktop/Mobile Support Manager with moderate latitude for the exercise of independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulation and procedures.

MINIMUM QUALIFICATIONS

Education:

Sixty semester hours college credit in an accredited college or university.

Experience:

Four years full-time experience in computer systems support.

Licensure:

If driving is required, applicant must possess a valid State driver’s license.

ACCEPTABLE SUBSTITUTIONS

Education:

One additional year full-time computer systems support experience may substitute for thirty semester hours of the required education with a maximum substitution of sixty semester hours.

PREFERRED QUALIFICATIONS

Education:

Major course work in field of Information Technology.

Experience:

Experience working with Desktop and Network Environments to including Desktop and laptop Computers, Routers, Switches, Servers and related hardware devices.

Experience working with computer software to include Windows Operating Systems, Office Suites, Virus protection, asset management, call ticket management, Backups and updates.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of Internet software to include: Internet browsers, email, FTP;

Knowledge of TCP/IP, Routers, Hubs, Switches on an Ethernet topology;

Knowledge of customer support skills that include: management of incident/task calls, prioritizing calls and communication to end-users;

Knowledge of microcomputer architecture and design;

Knowledge of Windows Operating Systems, Office Suites, Virus protection, asset management, call ticket management, Backups and updates;

Knowledge of iOS, Android and MacOS;

Skill in Microsoft Windows OS;

Skill in the following platforms (MS Windows OS, LAN/WAN (Routers, Switches) MacOS;

Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goals;

Skill in following written instruction and system documentation;

Skill in customer support practices;

Skill in effective verbal and written communication;

Ability to install, configure and trouble-shoot Internet, and components on MS Windows operating systems;

Ability to setup new and trickledown computers manually or by loading with imaging software;

Ability to integrate newly developed technologies into the existing environment;

Ability to communicate well both verbally and in writing;

Ability to diagnose and solve complex MS operating system problems;

Ability to install, configure and troubleshoot complex microcomputer hardware and peripheral problems;

Ability to use computer and network analytical tools;

Ability to participate in design and review of technical specifications for the procurement of technology systems hardware and software;

Ability to work effectively with others as a team member;

Ability to analyze requirements, and organize the team and other resources to meet support needs in a timely fashion;

Ability to create and modify user accounts, profiles, server properties, directory services and controlling

resource access;

Ability to integrate workstations into the agency LAN/WAN;

Ability to configure, install, and monitor Cisco routers;

Ability to diagnose and independently resolve 2nd tier network related issues (issues that disrupt a major system) on all of the following: MS server, E-mail and Internet e-mail, Remote Application Server, Network Management System, Network, Connectivity, Backup System, Routers and Switches;

Ability to install and configure all of the following types of systems and their applications: MS server, E-mail and Internet e-mail, Remote Application Server, Network Management System, Network Connectivity, Backup System ,and Routers and Switches;

Ability to troubleshoot cloud-based services;

Ability to troubleshoot iOS, Android, MacOS;

Ability to produce technical documentation;

Ability to move and lift 50 pounds;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Subject to re-scheduled workweek when necessary;

Responsible for after-hour calls for assistance when necessary;

Required to work overtime, weekends and holidays to install telecommunications hardware, software or resolve problems when necessary;

Required to pass a national fingerprint-based background check to maintain employment.

Required to travel 10% with possible overnight stays;

May be required to operate a State vehicle;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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