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Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.
To learn more about TVC Employee Benefits, please click on the link below:
https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdf
Submitted Through Work in Texas:
Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
General Description: Performs computer systems analysis work involving analyzing and identifying user requirements, procedures, and problems to automate processing or to improve existing systems. The Systems Analyst job classification series is intended for employees who help agencies use computer technology effectively and efficiently by devising new ways to improve functionality of existing systems or networks and implementing new systems. Employees typically develop, implement, and test solutions to complex applications problems; perform systems management and integration; improve existing systems; and review system capabilities, workflow, and schedule limitations.
To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance. Employee is not eligible for telecommute schedule within the first six months of employment.
- Provide technical assistance and support related to computer systems, hardware, and software in a help desk setting. This critical role would also provide the IT helpdesk support as well as IT asset management related tasks and any other ad hoc IT tasks for the Agency.
- Responsible for IT asset management and tracking, manage new IT equipment quotes and requisition in CAPPS finance for employee onboarding or transfers, inventory management of IT equipment by maintaining the record of active inventory in IT Keys spreadsheet, wipe and reissue equipment and maintenance of records of surplus devices for the Agency.
- Resolve and respond to incident and problem calls, and processes service requests and tasks.
- Prepares and maintains operating procedures documentation for technical support, troubleshooting and maintenance documentation.
- Analyzes new or existing procedures, information systems, or utility programs for efficiency and effectiveness.
- Tests and diagnoses systems to ensure that critical requirements are met. Designs, modifies, and implements new or revised systems to serve new purposes or improve workflow.
- Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
Minimum Education: Associate's Degree or higher with major in computer science, cybersecurity, information technology security, computer engineering, computer information systems, management information systems, or related field. Experience and education may be substituted for one another. College Transcripts are required, it is preferred they be attached to the application.
- A valid Texas Driver’s License must be provided within 90 days of hire.
- This is a hybrid position with a minimum of 3 days’ work from office from 8am-5pm, Monday – Friday.
- This position is required to work from office until the successful completion of a 6 months’ probation period.
- Microsoft 365 Fundamentals
- Azure Administration – MS Azure Cloud Certification
- Knowledge of the limitations and capabilities of computer systems, resolving IT helpdesk issues, responding to helpdesk tickets in a timely manner, information technology equipment, computer hardware and software, computer operating systems.
- Skill in solving problems; in scheduling, testing, installing, and implementing programs; and in troubleshooting computer systems.
- Ability to analyze systems and procedures, to write and revise standards and procedures, and to communicate effectively.
Notes to Applicants:
To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.
College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies.Additional info may apply via the job posting.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
