Tow Truck Driver/Recovery Specialist

Recovery Specialist Job Description

Job Description - Recovery Specialist

Company: Eastgate Towing and Storage, Inc.

Location: Sioux Falls, SD

Immediate position available!!

About Eastgate Towing and Storage, Inc.

Eastgate Towing and Storage, Inc. is a leading towing and recovery service provider based in Sioux Falls, SD. With over 30 years of experience, we pride ourselves on delivering exceptional services to our clients. Our team of dedicated professionals is committed to providing prompt, reliable, and courteous assistance, ensuring customer satisfaction in every interaction. Our wide range of services includes towing, roadside assistance, recovery, impound, and storage solutions.

We value openness, honesty, and transparency in all our operations. At Eastgate Towing and Storage, Inc., we foster a positive work environment where teamwork, continuous improvement, and dedication are highly encouraged. We believe in investing in our employees by providing training and growth opportunities to further their careers in the towing and recovery industry.

Job Responsibilities

• Respond to dispatch calls in a timely manner and travel to designated locations to perform vehicle recoveries
• Implement appropriate recovery methods and techniques to safely extract vehicles stuck in ditches, mud, water, or other difficult terrain
• Operate towing equipment such as winches, chains, and hooks to recover vehicles
• Assess and determine the most efficient recovery approach while minimizing potential damage to the vehicle
• Ensure compliance with all safety protocols and guidelines during recovery operations
• Maintain accurate records of the recovery process, including documenting vehicle conditions before and after recovery
• Provide exceptional customer service by communicating effectively with clients and addressing their concerns in a professional manner
• Assist in securing vehicles for transportation and ensure they are properly loaded on Tow Trucks or trailers
• Adhere to company policies and industry regulations regarding proper handling and disposal of hazardous materials found during recoveries
• Clean and maintain all recovery equipment and vehicles to ensure they are in proper working order
• Work collaboratively with team members to plan, strategize, and execute complex recovery operations
• Stay updated on industry trends, best practices, and advancements in recovery techniques through continuous learning and training

Qualifications

• High school diploma or equivalent
• Valid driver's license with a clean driving record
• Prior experience in vehicle recovery, towing, or a related field preferred
• Proficiency in operating towing equipment and knowledge of various recovery techniques
• Ability to work under pressure and make quick decisions in challenging recovery situations
• Strong problem-solving skills and mechanical aptitude
• Excellent communication and interpersonal skills to effectively interact with clients and team members
• Physical fitness and the ability to lift heavy objects and work in various weather conditions
• Flexible schedule to accommodate occasional night shifts, weekends, and holidays

Join Our Team

If you are passionate about the towing and recovery industry and would like to join a dynamic team that values professionalism and customer satisfaction, we would love to hear from you. At Eastgate Towing and Storage, Inc., we offer competitive compensation, a supportive work environment, and opportunities for professional growth. Apply today and become a valued member of our Recovery Specialist team.