Tools Engineering Director

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As a Tools Engineering Director in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role is critical to ensure Mission Control can continue to evolve and improve our services by providing our engineers with effective tools. Key responsibilities may include:

• Creating/ Enhancing Tools providing Observability. Self-healing, etc.
• Support tooling team to evolve as engineers and meet deliverables.
• Evolving Automation Framework by bringing in existing automations and standardizing.
• Collaborate with other Leaders to define ongoing roadmap.
• Define/ design new Tools and solutions enabling Mission Control to deliver our services.
• Engage with industry partners to look for recent trends and opportunities.

Minimum Qualifications

Bachelor’s Degree or equivalent experience in computer science, computer science engineering, or related field. 8+ years of successful engineering and deployment of enterprise-grade technology assets sophisticated product environment.

• Advanced engineering skill with multifaceted experience; able to resolve complex issues in creative and effective ways.
• Hands-on coding experience with different technology products or programming languages (e.g. JavaScript, ES6, React, node.js, Typescript, Webpack, etc.)
• Ability to construct APIs using innovative techniques and standard processes (REST, JSON, XML, etc.)
• Experience writing and maintaining tools and scripts to support automation and operations.
• Proven ability to identify self-healing and automation opportunities, build and implement solution.
• Strong analytical & critical thinking skills
• Ability to effectively interpret technical and business objectives and challenges and articulate solutions
• Industry knowledge of current and upcoming trends in the space of Observability, self healing, AIOps and automation.

Preferred Qualifications

• Experience with continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)
• Experience on Cloud deployments Red Hat OpenShift
• Knowledge of relevant business domain (such as banking and payments technologies)
• Platform engineering knowledge (e.g. Payments/Merchant services/Ecommerce/Supply chain management platforms)
• Are comfortable working in an environment based on Agile development methodologies and DevOps principles.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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