Title Specialist

CarGroup Holdings, LLC d/b/a webuyanycar.com® USA is a successful consumer-to-business website that lets customers value their car online and sell it at a local branch. We are car buying specialists and do not sell cars: we have valued over 10 million vehicles online and buy thousands of cars every week nationally.

Summary:

Reporting to the Sr. Manager of Titling & Documentation, the Title Specialist (Title Supervisor) is a Supervisory role, performing a variety of clerical, recordkeeping, and customer service tasks to assist with vehicle remarketing in obtaining titles from finance companies and shipping the titles to remarketing outlets.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new Title Clerk and Lead Title Clerk staff.
• Organizes and oversees the schedules and work of Title Clerks and Title Lead Clerks as assigned.
• Ensures efficient team oversight including directing Title Lead and Title Clerks in daily routines and Cross-trains others to handle title clerk daily responsibilities in accordance with departmental goals.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties and Responsibilities:

• Resolves any problems or concerns that have been established to them by Title Processor Lead or Title Processor.
• Regularly work with Deal Support to enhance or implement Titling Procedures within area and conducts periodic training sessions for various departments and team members including, Deal Support/Compliance Managers, Branch Managers, and Area managers regarding Title regulations and procedures and issues corresponding written communications whenever regulations change.
• Prepares tax and title documents (specific areas)
• Assist with processing titles.
• Submits all legal transfer work to the Department of Motor Vehicles/Auctions.
• Checks for accuracy in the application documentation and ensures that all information is complete.
• Verifies that funds have been collected and the correct Lienholder is paid off before processing title.
• Prepares payoff checks for financed vehicles.
• Maintains a system to verify titles in different state laws.
• Signs over titles for all wholesalers who have paid in full. Prepares a bi-monthly report to management due to missing or incomplete title work.
• Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month.
• Processes yearly renewal of dealer tags in conjunction with company vehicles/mobile units.
• Stays abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations.
• Maintains a professional appearance and a neat work area.
• Keeps and maintains appropriate production and employee records.
• Ensures that assigned departments comply with company policies and safety standards.
• Coordinates with human resources to respond to employee concerns or complaints.
• Other duties as assigned.

Required Skills and Abilities:

• Strong supervisory and leadership skills.
• Excellent verbal and written communication skills with the ability to communicate with different audiences to work with cross functional and diverse teams of professionals.
• Possess strong research, analytical, and problem-solving skills with demonstrated ability to use findings to prepare well-written, accurate reports.

• Excellent organizational skills and attention to detail with the ability to deliver accurate and clear results.

• Ability to prioritize tasks and to delegate them when appropriate and with a sense of urgency.
• Ability to function well in a high-paced work environment.

• Demonstrated ability to focus on constant process improvement and use of technology to become more efficient.

• Basic understanding of how to operate standard business equipment.

Educational Requirements and Experience:

• High School diploma or GED required; associate or bachelor’s degree preferred.
• General automotive industry knowledge.

• At least two (2) years of supervisory experience required.
• 2+ years’ experience in re-assignment of vehicle titles and knowledge of Lien Releases & Letters of Guarantee required.

• Knowledge of local & global requirements and applying best practices at work.

License Requirements:

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

• Benefits Package (Health, Vision, Dental, 401K, Life Insurance) offered after 90 days of full-time service.
• Paid Time Off and Floating Paid Holidays.
• Advancement opportunities diverse working environment with inspiring colleagues.
• A dynamic, positive, get-things-done workplace that is constantly evolving!
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• An opportunity to work in an early stage growing global company.

Diversity, Equity, and Inclusion

At webuyanycar.com, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.

If you are excited about this role, and your past experiences do not align perfectly with every criterion asked for in the job description, we would still like you to apply. You may be just the right candidate for this or other opportunities across the business, and we'd like to hear from you.

webuyanycar.com® USA is a part of the OLX Group, a Prosus Company.