Title Specialist (Pc 1816)

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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
• Women in Leadership
• Diversity, Inclusion and Belonging
• Care Connections
• PEER (Peer Experience, Engagement and Recognition)
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

OVERVIEW:

The purpose of the Title Specialist is to handle all aspects of vehicle title management. This position is responsible for verifying, recording and releasing vehicle titles on collateral-secured loan accounts, processing payoff checks, as well as securing collateral with perfected vehicle titles. A significant degree of creativity, data analysis, initiative, and problem-solving skills are required in order to effectively deal with title related issues.

With no budgetary responsibilities, the Title Specialist files documentation, researches incomplete files, supports the operation of the department and demonstrates teamwork. This position has limited supervision of work and handles inquiries and issues pertaining to title documentation and lien recording, processes specialized requests for title information changes or transfers, works with dealerships, members and the DMV to secure title, generates daily tracking reports and prepares correspondence to obtain missing documents, reconciles tracking system, supports the monitoring of records, supports the phone queue and works cooperatively with the team to accomplish work. The individual must be motivated and ambitious in order to perform all of the duties associated with the position.

EDUCATION: 

• General and business knowledge equivalent to a high school diploma

CERTIFICATIONS:

• Notary Public or the ability to obtain within six months of employment

EXPERIENCE:

• 2 or more years of related experience

SKILLS:

• Decision making requires the ability to choose form options outlined in established procedures

• Courtesy and tact are essential elements to the job

• Knowledge and experience with title laws, including the process in other states

• Good interpersonal and communication skills

• Must demonstrate a professional attitude

• Familiarity with PCs and applicable software

PREFERENCES:

• None

CORE COMPETENCIES:

• Effective knowledge

• Accountability and self-management

• Teamwork and leadership

• Communication

• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects