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SalaryAbout us
PCS, LLC is one of the fastest growing TECHNOLOGY_INFORMATION MSPs in the region. We are professional, agile, fast-paced and our goal is to To be the best MSP on the planet..
Our work environment includes:
- Modern office setting
- Growth opportunities
- Regular social events
- Team culture
- Positive workforce environment
We're looking for a genuinely enthusiastic Senior Technical Support professional to join our growing team. The ideal candidate will have prior experience working in a fast-paced, deadline-driven environment and feel comfortable troubleshooting technical issues over the phone. We are interested in hiring a Senior Technical Support Representative who values teamwork, is naturally curious and detail-oriented, and is responsive to customer needs and concerns
Responsibilities:
- Provide level II/III Technical Support for hardware/software related issues to our clients
- Installs, administers and troubleshoots software applications.
- Capable or troubleshooting network VLANs, firewalls, and wireless networks
- Has exposure to Server 2012, 2016, 2019
- Working knowledge of Office365 administration
- Familar with troubleshooting DNS, DHCP, AD, and Group Policy Issues
- Able to provide outstanding customer service to our clients
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation package:
- Overtime pay
Experience level:
- 3 years
Schedule:
- 8 hour shift
Experience:
- Help desk: 3 years (Preferred)
Work Location: In person
