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Form of workNOTE: If you are a current NC State Government employee, you will not be considered for a temporary assignment. Temporary Solutions cannot accommodate dual employment.
Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures and potential learning opportunities can provide valuable experience to those who may ultimately seek permanent employment with the state.
This temporary position is located in Raleigh - Wake County. There are no leave or retirement benefits offered with this position. Visit www.nctemporarysolutions.com for employment information.
Job Order Hourly rate of pay: $19.00 (Based on education and/or years of related work experience)
This temporary position will be assigned to the Department of Health and Human Services PH - Vital Records.The primary purpose of the Tier I Help Desk Representative position is to respond to entry level technical related software application issues for the business, and to respond quickly and efficiently to concerns regarding NCDAVE (North Carolina Database Application for Vital Events). The Tier 1 Help Desk Representative job responsibilities include the following Take ownership of the problem, and assist with incident ticket creation, tracking, and follow-up. Research, troubleshoot and resolve application problems. Answer customer questions on web-based and server-based NCDAVE automated processes. Assist development staff with planning, design, testing, training, and implementation of new NCDAVE modules/enhancements as needed. Monitor the database and transaction activity. Assist with and resolve (+/- 75 day) calls and emails per day. Provide technical assistance to business partners in support of NCDAVE and the interaction with the systems that interface with NCDAVE. Assist NCDAVE users which includes county, state and regional business partners with operating and system problems related to NCDAVE functionality and performance. Coordinate with NCDAVE second level of support, including incident ticket creation, problem tracking, taking ownership of the problem and follow-up with the end user.
[NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities and any experience or competencies specified in the supplemental question(s) to be considered. "See Resume" is not acceptable to list work experience.]
- Knowledge of computers and related information technology devices
- Experience providing technical support over the phone and recording details into an IT Service Management application
- Ability to communicate effectively with clients who may not be coherent in clarifying problem situations
- Ability to work under considerable time constraints and other demands
- Ability to establish and maintain effective working relationships
- Proficient typing, grammar, and spelling skills are required
- Capable of resolving routine problems based on existing documentation, training, and resources
- Demonstrate a sense of ownership of problems
- Establish proactive relationships with customers, including providing education to customers as appropriate
- Ability to use problem-solving skills to resolve or refer issues; quality and compliance driven
- Some experience using knowledge-based incident/service request response software
- Ability to organize and follow complex and/or detailed technical procedures
High school or General Educational Development (GED) diploma and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience
Temporary Solutions
Office of State Human Resources
1110 Navaho Drive, Suite 200
Raleigh, NC 27609
