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Form of workJob Description Summary
Maximus is searching for a Tier 2 Help Desk Support Specialist to join a team based at Fort Eustis, VA.
The selected candidate will be responsible for the successful operations and continued performance supporting and operating the U.S. Army's Enterprise Management System (EMS) component of the Army Training Information System (ATIS).
ATIS provides the underlying infrastructure to manage and deliver standardized training to Soldiers and other learners. The ATIS program designs, tests, implements, operates, and sustains an enterprise ATIS that provides a common operational picture of the training environment through integrated, interoperable training development, management, scheduling, and delivery capabilities.
ATIS enables commanders, leaders, soldiers, and civilians to understand, visualize, describe, direct, lead, and assess training requirements to plan, prepare, execute, and assess training. ATIS also provides the institutional, organizational and self-development Army training domains to manage individual and collective training and education requirements.
Responsibilities include, but are not limited to:
- Provide on call support for various software and hardware issues for end users, on a 24/7 Enterprise environment
- Utilize Remedy to maintain and insure accurate and timely updates on all open tickets assigned to the service desk
- Escalate and incident tickets or calls to the proper level in line with SLAs
- Remediate vulnerabilities on workstations from enterprise vulnerability discovery scan
- Shift lead for Help Desk Tier 1 agents during 2nd and 3rd shift
Basic Skills & Qualifications:
- Minimum Eligibility: Position requires the ability to pass a government required background investigation. Additionally, all applicants must be eligible to work for any employer without requiring sponsorship now or in the future.
-4 or more years of experience providing service desk / helpDesk Support to end-users for PC, client OS, applications and hardware.
- CompTIA Security + CE certification
Desired Skills & Qualifications:
- Have experience working with the United States military is highly desired.
- Associates degree (or higher) in a management or technical discipline or 4 years of technical job experience.
#techjobs #ATIS
Job Summary
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Posted Max
USD $52,000.00/Yr.
Posted Min
USD $42,400.00/Yr.
Maximus is searching for a Tier 2 Help Desk Support Specialist to join a team based at Fort Eustis, VA.
The selected candidate will be responsible for the successful operations and continued performance supporting and operating the U.S. Army's Enterprise Management System (EMS) component of the Army Training Information System (ATIS).
ATIS provides the underlying infrastructure to manage and deliver standardized training to Soldiers and other learners. The ATIS program designs, tests, implements, operates, and sustains an enterprise ATIS that provides a common operational picture of the training environment through integrated, interoperable training development, management, scheduling, and delivery capabilities.
ATIS enables commanders, leaders, soldiers, and civilians to understand, visualize, describe, direct, lead, and assess training requirements to plan, prepare, execute, and assess training. ATIS also provides the institutional, organizational and self-development Army training domains to manage individual and collective training and education requirements.
Responsibilities include, but are not limited to:
- Provide on call support for various software and hardware issues for end users, on a 24/7 Enterprise environment
- Utilize Remedy to maintain and insure accurate and timely updates on all open tickets assigned to the service desk
- Escalate and incident tickets or calls to the proper level in line with SLAs
- Remediate vulnerabilities on workstations from enterprise vulnerability discovery scan
- Shift lead for Help Desk Tier 1 agents during 2nd and 3rd shift
Basic Skills & Qualifications:
- Minimum Eligibility: Position requires the ability to pass a government required background investigation. Additionally, all applicants must be eligible to work for any employer without requiring sponsorship now or in the future.
-4 or more years of experience providing service desk / helpDesk Support to end-users for PC, client OS, applications and hardware.
- CompTIA Security + CE certification
Desired Skills & Qualifications:
- Have experience working with the United States military is highly desired.
- Associates degree (or higher) in a management or technical discipline or 4 years of technical job experience.
#techjobs #ATIS
Job Summary
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Posted Max
USD $52,000.00/Yr.
Posted Min
USD $42,400.00/Yr.
