Address
Form of work
SalaryWork Hours: All shifts available
Pay Range: $16/hr
Reports to: General Manager
Job Type: Full-time
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary
In this position, you will manage our client's technical issues, work tickets, answer inbound calls, make outbound calls, track your time, monitor queue, monitor PRTG, and perform various duties. Strong organizational skills, attention to detail, and the ability to multitask are essential for success in this role.
Job Description
We are providing technical support for a variety of devices, including Windows desktop PCs, Apple and Android mobile devices, and printers, and troubleshooting basic networking email and VPN issues.
- Responsible for the ongoing maintenance of AnswerNet’s desktop environment.
- Diagnose and resolve a wide range of Windows desktop applications, such as Microsoft Office.
- Creates and maintains user e-mail accounts.
- Provide troubleshooting support for Printers
- Provides e-mail training and software support.
- Assists users in archival and access mechanisms.
- Assist Users with accessing their internal machines (varies per client)
- Oversee monitoring network configurations, as well as ensuring service level agreements are met in various environments.
- Managing Microsoft Active Directory on Windows Server 2016, 2019.
- Managing user accounts and their associated attributes, such as name, email address, password, and security groups in Azure AD.
- A high-performing, customer-focused support individual who oversees infrastructure and IT support for over 3000+ users across hundreds of servers and 30+ physical locations.
- Install and configure hardware, software, systems, networks, printers, and scanners.
- Respond to breakdowns and other technical issues, including investigating, diagnosing, and solving computer software and hardware problems.
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Required Qualifications:
- Ability to work from home (this is a remote position)
- Some form of technical background/field
- Have a quiet background/surrounding to work in
- keen sense of detail
- Know how to document their work properly
- Excellent verbal, writing, grammar, and communication skills
- Proficient in Microsoft Office – Excel & Word a must
- Experience with G suite & CRMs
- Strong computer and Internet skills
- Great problem-solving and critical-thinking skills
- Project coordination experience is a plus
- Strong attention to detail
- High School equivalent or better
WAH Requirements:
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Hourly pay
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends only
Application Question(s):
- Are you versed in Azure AD?
- What is the primary purpose of a VPN?
- Please rate your proficiency with Microsoft Office?
Experience:
- a Tech support agent: 1 year (Required)
Work Location: Remote
