Sr Agent Tech Support Specialist

CNO Financial Group is hiring a Sr Agent Tech Support Specialist to service agent inquiries including moderately complex to complex software questions and issues. The Sr Tech Support Specialist recognizes the need for occasional deviations from standard practices and can take a proactive approach in resolving real-time technical issues.

This is your opportunity to use information provided by the agent to triage potential issues and provide solutions or education on the process, acting as a main point of contact for agents and will be responsible for following up with resolutions.

As a Sr Agent Tech Support Specialist, your responsibilities will include:

• Troubleshoot moderately complex to complex technical issues over the phone, by email, or by Zoom/Microsoft Teams to assist with software setups and/or to resolve software related problems.
• Provide guidance and solutions to resolve field issues with sales technology tools. Recognizes the need for occasional deviations from standard practices.
• Analyze call logs to spot common trends and underlying issues and provide direction.
• Respond to emails that are received into the technical support queues.
• Provide input into new initiatives and avenues of communication including but not limited to chatbots, email, and text.
• Analyze, identify, and report software issues to subject matter experts and IT partners, as needed.
• Serve as a back-up Lead Agent Tech Support Specialist.
• Contribute on small projects and minor software enhancements.
• Assist with testing sales technology tools and software updates.

The Sr Agent Tech Support Specialist position is well-suited for you if you:

• Have a working knowledge of sales technology tools and processes.
• Provide strong customer service to agents as well as other company employees.
• Are a problem-solver that can recognize the need to deviate from standard processes.
• Prioritize multiple tasks and assignments.
• Good verbal and written communication skills
• Collaborate well with others, building strong business relationships.
• Possess outstanding initiative, work ethic, and flexibility.

What you'll need:

• High School Diploma is required.
• Three years of customer service or field services experience, including basic software support experience.
• Knowledge of Microsoft Office and/or related software is required.

What will set you apart:

• Associate's degree is preferred.

This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone.Work cannot be performed from outside of the United States.

Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) have access to come into that Office up to 2 days/week, and are encouraged to come into the office at least twice per month.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.