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Form of workPosition Title:Ticket Cashiers and Greeters
Department: Sales and Marketing
Classification: Part-Time (Hours per week: 15 – 30, varies seasonally)
Reports To: Ticketing Operations Manager
POSITION SUMMARY:
Department: Sales and Marketing
Classification: Part-Time (Hours per week: 15 – 30, varies seasonally)
Reports To: Ticketing Operations Manager
POSITION SUMMARY:
Ticket Cashiers and Greeters are the first team members to interact with guest. This position will warmly greet and assists guests with purchases as well as scan tickets and membership cards at Entry Plaza. They serve as a welcoming team member for all guests entering and help maintain crowd control. Ability to work a flexible work schedule including nights, weekends and holidays is required.
RESPONSIBILITIES
- Greets all Aquarium Members and guests with a cheerful smile and warm welcome as they arrive and a courteous farewell when they leave to provide a positive experience; addresses members/guests by name whenever possible.
- Sells daily admission tickets using handheld Point of Sale system, scans tickets, processes credit card transactions, verifies identification, sells experiences, and upsells new memberships daily. Assist guest with checkout at self-serve kiosk as needed.
- Answers questions about the Aquarium, tickets, experiences, memberships, and special events.
- Notifies supervisor of any potential safety or visitor concerns as necessary.
- Maintain ticket queuing area – set up the stanchions and signage inside and outside the facility.
- Maintain a friendly, neat, and professional appearance in accordance with MS Aquarium Image.
- Perform job related duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
POSITION ATTRIBUTES
- Consistently looking forward, focused, ready to listen.
- A heart for service, always willing to provide support to fellow team members.
- Must be able to communicate needs and issues effectively.
- Have an awareness and interest in the conservation of aquatic environments and their inhabitants.
- Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.
- Proactive in finding solutions, productive, and efficient
QUALIFICATIONS
- 1-year customer service experience preferred.
- Basic math and computer skills along with eagerness to learn is required.
- Strong verbal and interpersonal skills (a people person).
- Ability to be helpful and friendly even in stressful situations is a must.
- Ability to work in varied weather conditions (i.e. extreme heat, rain, cold).
- Ability to stand for long periods of time while working with other team members in a fast-paced, customer service environment.
- Ability to communicate clearly to a wide variety of customers and overcome language barriers.
- Ability to work flexible schedule including weekends, nights, and holidays.
- Ability to pass pre-employment background check and drug screening.
- Must be over the age of 18 and have reliable transportation.
EMPLOYEE PERKS AND BENEFITS:
- Aquarium Membership for self and discounted membership for Spouse and dependent children
- 5 compilatory tickets for Family and Friends
- Discount at our Mississippi Aquarium Gulf Café
- Discount at Mississippi Aquarium Gift Shop
- Uniform Stipend to spend on Mississippi Aquarium logo apparel.
TEAM REQUIREMENTS
- Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
- Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality. Tattoos and piercings must be appropriate and in keeping with a professional image. Depending on the work area, management reserves the right to determine that tattoos will need to be covered during your shift.
- Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external. To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
- Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our organization.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
