Address
Form of workJob Description
THECB is observing a hybrid telecommuting schedule with employees required to be in the office at least two (2) days per week.
The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701.
General Description:
Performs complex administrative, consultative, and technical assistance work related to legal services. Work involves coordinating external customer service support, receiving, and responding to student complaints and residency inquiries, supporting the Public Information Coordinator, serving as backup to the Department's legal assistant, and supporting the Department attorneys as needed. Primary duties include receiving and responding to student complaints, residency inquiries, Public Information Act requests, and communicating with the legal team to assess needs. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment under the direction of an Assistant General Counsel. The ideal candidate will have excellent attention to detail, the willingness to learn new skills, and a passion to further the mission of higher education.
General Duties and Responsibilities:
• Manages the agency's student complaint procedures to comply with the U.S. Department of Education's "Program Integrity" regulations.
• Answers a high volume of inquiries and complaints involving a variety of student matters.
• Maintains customer records and updates databases and other files as needed.
• Assists with the investigation of matters relating to student complaints; and may coordinate and organize agency responses.
• Assists with Public Information Act requests and responses to requests.
• Maintains files to comply with required recordkeeping under the Public Information Act.
• Assists with the preparation and review of contracts, pleadings, motions, briefs, opinions, position statements, proposed legislation, legal memoranda, and other applicable documents.
• Reviews documents for accuracy and completeness; edits written material for grammar, organization, and spelling; and provides other general administrative support.
• Assists the Office of General Counsel in providing legal advice, counsel, and assistance to staff.
• Assists with coordination of meetings, training, and maintenance of Continuing Legal Education registrations.
• May schedule, attend, and record information from Department meetings.
• Assists in procurement and contract development tasks as needed.
• May communicate with agency staff, members of the public, other state agencies, and post-secondary institutions concerning legal issues as directed by the legal team.
• Provides administrative and organizational support for larger projects within the Department.
• May train others.
• Performs related work and special tasks as assigned.
Knowledge, Skills, and Abilities:
• Knowledge of office practices, administrative procedures, and customer service principles and practices.
• Skill in using personal computers, general office software and equipment, databases, Microsoft Office Suite products, and online services and software.
• Knowledge of document management systems.
• Knowledge of business English, grammar, spelling, and punctuation.
• Knowledge of writing fundamentals, including proofreading, and editing documents.
• Skill in review, editing, and analysis of documents.
• Skill in conflict resolution.
• Skill in problem-solving to achieve goals.
• Superb organizational skills and attention to detail.
• Ability to work successfully in both a small team environment and in a self-paced environment.
• Ability to effectively communicate information in a clear, organized, and concise manner orally and in writing.
• Ability to prioritize work and handle multiple tasks independently, efficiently, and accurately.
• Ability to work under pressure and handle high volumes of phone interactions with customers.
• Ability to successfully meet objectives and deadlines while working under pressure.
• Ability to establish and maintain effective working relationships both internally and externally.
• Ability to exercise good judgment, tact, and wisdom in communicating with staff, constituents, other employees, and the public.
• Ability to initiate and complete tasks with minimum supervision, offer suggestions to improve work processes, and make decisions using appropriate professional judgment and reasoning.
• Ability to recognize and correct discrepancies and errors.
• Ability to meet periodic milestones and final deadlines.
• Ability to maintain attorney-client privilege and confidentiality of records required by law.
Military Crosswalk:Military Crosswalk for Occupational Category - Program Management (texas.gov)
Qualifications:
Required Minimum Education and Experience:
• Bachelor's degree from an accredited college or university; and
o Minimum five years of customer service experience responding to a high volume of inquiries in an area of service delivery.
i. Experience should include responding to and clarification of external or customer inquiries; researching; and locating and providing external users and/or customers with accurate information.
OR
• Associate degree from an accredited college or university; or
o Minimum seven years of work experience as a senior level assistant that required independent decision-making in an organized manner within a fast-paced environment.
Preferred:
• Paralegal certification from an accredited college or program;
• Bachelor's Degree from an accredited college;
• Five years of full-time work experience in a legal environment;
• Recent work experience in higher education or working in the field of college access, financial aid and/or a related field.
Physical Requirements and/or Working Conditions:
Work is performed in a standard office environment and requires:
• Frequent use of personal computers, copiers, printers, and telephones.
• Frequent sitting.
• Frequently works under deadlines, as a team member, and in direct contact with others.
• If/when working from home, a strong, reliable internet connection and a dedicated workspace are required.
Workforce:
Must be able to:
• Regularly, reliably, and punctually attend work.
• Demonstrate knowledge of customer service deliverables.
• Show flexibility and adaptability toward changes in assignments and work schedules; and work extended hours as necessary.
• Adhere to the organization's internal management policies and procedures.
• Contribute to the agency's performance measures and mission.
Application Requirements:
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating Board
The Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.
Notes to Applicant:
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.
Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
Job offer and continuation of employment with THECB is contingent upon:
THECB does not allow dual employment with other state of Texas agencies or institutions.
Skills assessment may be conducted at time of interview
No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.
THECB is observing a hybrid telecommuting schedule with employees required to be in the office at least two (2) days per week.
The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701.
General Description:
Performs complex administrative, consultative, and technical assistance work related to legal services. Work involves coordinating external customer service support, receiving, and responding to student complaints and residency inquiries, supporting the Public Information Coordinator, serving as backup to the Department's legal assistant, and supporting the Department attorneys as needed. Primary duties include receiving and responding to student complaints, residency inquiries, Public Information Act requests, and communicating with the legal team to assess needs. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment under the direction of an Assistant General Counsel. The ideal candidate will have excellent attention to detail, the willingness to learn new skills, and a passion to further the mission of higher education.
General Duties and Responsibilities:
• Manages the agency's student complaint procedures to comply with the U.S. Department of Education's "Program Integrity" regulations.
• Answers a high volume of inquiries and complaints involving a variety of student matters.
• Maintains customer records and updates databases and other files as needed.
• Assists with the investigation of matters relating to student complaints; and may coordinate and organize agency responses.
• Assists with Public Information Act requests and responses to requests.
• Maintains files to comply with required recordkeeping under the Public Information Act.
• Assists with the preparation and review of contracts, pleadings, motions, briefs, opinions, position statements, proposed legislation, legal memoranda, and other applicable documents.
• Reviews documents for accuracy and completeness; edits written material for grammar, organization, and spelling; and provides other general administrative support.
• Assists the Office of General Counsel in providing legal advice, counsel, and assistance to staff.
• Assists with coordination of meetings, training, and maintenance of Continuing Legal Education registrations.
• May schedule, attend, and record information from Department meetings.
• Assists in procurement and contract development tasks as needed.
• May communicate with agency staff, members of the public, other state agencies, and post-secondary institutions concerning legal issues as directed by the legal team.
• Provides administrative and organizational support for larger projects within the Department.
• May train others.
• Performs related work and special tasks as assigned.
Knowledge, Skills, and Abilities:
• Knowledge of office practices, administrative procedures, and customer service principles and practices.
• Skill in using personal computers, general office software and equipment, databases, Microsoft Office Suite products, and online services and software.
• Knowledge of document management systems.
• Knowledge of business English, grammar, spelling, and punctuation.
• Knowledge of writing fundamentals, including proofreading, and editing documents.
• Skill in review, editing, and analysis of documents.
• Skill in conflict resolution.
• Skill in problem-solving to achieve goals.
• Superb organizational skills and attention to detail.
• Ability to work successfully in both a small team environment and in a self-paced environment.
• Ability to effectively communicate information in a clear, organized, and concise manner orally and in writing.
• Ability to prioritize work and handle multiple tasks independently, efficiently, and accurately.
• Ability to work under pressure and handle high volumes of phone interactions with customers.
• Ability to successfully meet objectives and deadlines while working under pressure.
• Ability to establish and maintain effective working relationships both internally and externally.
• Ability to exercise good judgment, tact, and wisdom in communicating with staff, constituents, other employees, and the public.
• Ability to initiate and complete tasks with minimum supervision, offer suggestions to improve work processes, and make decisions using appropriate professional judgment and reasoning.
• Ability to recognize and correct discrepancies and errors.
• Ability to meet periodic milestones and final deadlines.
• Ability to maintain attorney-client privilege and confidentiality of records required by law.
Military Crosswalk:Military Crosswalk for Occupational Category - Program Management (texas.gov)
Qualifications:
Required Minimum Education and Experience:
• Bachelor's degree from an accredited college or university; and
o Minimum five years of customer service experience responding to a high volume of inquiries in an area of service delivery.
i. Experience should include responding to and clarification of external or customer inquiries; researching; and locating and providing external users and/or customers with accurate information.
OR
• Associate degree from an accredited college or university; or
o Minimum seven years of work experience as a senior level assistant that required independent decision-making in an organized manner within a fast-paced environment.
Preferred:
• Paralegal certification from an accredited college or program;
• Bachelor's Degree from an accredited college;
• Five years of full-time work experience in a legal environment;
• Recent work experience in higher education or working in the field of college access, financial aid and/or a related field.
Physical Requirements and/or Working Conditions:
Work is performed in a standard office environment and requires:
• Frequent use of personal computers, copiers, printers, and telephones.
• Frequent sitting.
• Frequently works under deadlines, as a team member, and in direct contact with others.
• If/when working from home, a strong, reliable internet connection and a dedicated workspace are required.
Workforce:
Must be able to:
• Regularly, reliably, and punctually attend work.
• Demonstrate knowledge of customer service deliverables.
• Show flexibility and adaptability toward changes in assignments and work schedules; and work extended hours as necessary.
• Adhere to the organization's internal management policies and procedures.
• Contribute to the agency's performance measures and mission.
Application Requirements:
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating Board
The Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.
Notes to Applicant:
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.
Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
Job offer and continuation of employment with THECB is contingent upon:
- Proof of education and experience listed on the application.
- Eligibility/authorization to work in the U.S.
- Satisfactory results from a pre-employment criminal history background check.
- Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.
THECB does not allow dual employment with other state of Texas agencies or institutions.
Skills assessment may be conducted at time of interview
No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.
