Address
Form of work
SalaryFull-Time
USA - Remote
Description
Title: Test Center Recruitment Specialist
Location: US, Remote
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: https://www.psiexams.com/
About the Role
The Test Center Recruitment Specialist at PSI serves as the primary point of contact for an assigned portfolio of Test Center partners and markets. Reporting to the Manager of Test Center Recruitment & Onboarding, the Test Center Recruitment Specialist is responsible for day-to-day management of recruitment functions and partner
onboarding. Working closely with the Manager of Test Center Recruitment & Onboarding, Test Center Recruitment Specialists and laterally across related channel functions, the Test Center Recruitment Specialist manages inbound and proactive outbound recruitment activities, site vetting and quality measures, and formal onboarding steps up until and inclusive of site activation. The position is also responsible for the tactical implementation of the strategic recruitment and onboarding plan.
Role Responsibilities
- Support day-to-day operations of recruitment and onboarding goals, including all associated processes, asset by the Manager of Test Center Recruitment & Onboarding
- Ensure quality control over information and other deliverables produced within assigned function
- Effectively communicate priorities with internal and external stakeholders
- Foster careful stewardship of prospective sites through effective use of a CRM solution and targeted communication strategies
- Collect and analyze qualitative and quantitative data from site partners to inform critical stakeholders
- Collect and analyze quantitative data on conversion rate of sites by region and/or state
- Utilizing advanced analytical skills, create reports and matrix to make data driven decisions for new site recruitment
- Work cross-functionally with internal departments to meet Test Center servicing needs and
- ensure high levels of candidate satisfaction in effectively identifying, engaging, contracting and onboarding partners
- Ensure Test Centers standards are consistently being met, inclusive of specific client requirements.
- Relationship management with site contacts
- Reduce/eliminate operational issues by creating, documenting and communicating resolutions to all relevant stakeholders.
- Work in a team-based environment, promoting a service excellence culture.
- Improve response times via phone, email and chat to ensure exceptional partner experiences.
- Field, triage, diagnose and resolve basic issues; provide closed-loop follow-through and resolution of issues.
- Collect and compile recurring issues, document cases for management to prioritize as needed.
- Perform all other duties as assigned Knowledge,
- High school diploma or equivalent.
- 1-2 years of progressive experience in recruitment
- Proficiency in Microsoft Office software desirable.
- Experience and ability in using Salesforce preferred
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
