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SalaryThe Tessitura Database Manager is a key member of the Marketing and Development Departments that provides essential support for all Dallas Theater Center departments in their use of Tessitura. This position supports DTC’s in-house Box Office, Marketing Department, Development Department and Finance Department in their collection, use and analysis of customer data. The focus for the Tessitura Manager is to work with various administrative teams to provide and update information necessary to run all aspects of ticketing services. The ideal candidate will use Tessitura to analyze and report on all sales data, will manage all system setup for both box office, season ticket, single ticket, and online donations and sales, and will maintain database integrity and provides constituent data for the purposes of research, marketing, and donor cultivation. Working with all administrative departments, the Tessitura Database Manager is responsible for overseeing the training of all internal DTC Tessitura users and keeps the organization and users up to date on all new features and upgrades of the Tessitura software and network. Previous experience with Tessitura network required.
This role has the option of being fully remote. The candidate will be expected to make quarterly trips to the Dallas Theater Center offices and venues.
HOW TO APPLY
Please submit resume and cover letter via email to careers@dallastheatercenter.org with Tessitura Database Manager in the subject line.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Setup Tessitura - season subscription planning, package setup, rollover – single ticket performances, pricing, MOS, promotion codes and TNEW setup
- Work with all internal departments to create and maintain sales and availability reports on a daily/weekly/needed basis.
- Work with Marketing Department to maintain dynamic pricing report and implement changes in Tessitura
- Manage data requests (lists, research, reports) for all departments
- Serve as representative Power User for the Tessitura Advisory Committee
- Work with Finance department on Annual Audit and Development on all grant-requested data
- Stay current with new software updates and testing
- Represent Dallas Theater Center at the annual Tessitura Learning Conference and the DFW TUG annual conference (when possible)
- Work with Marketing, Artistic, and Production departments on annual season sales budgets and calendars - maintain season calendar.
- Perform work in a manner that is consistent with DTC’s Mission, Vision, and Values.
- Be an active participant in DTC’s work towards equity, diversity and inclusion and becoming an anti-racist organization.
- Other duties as needed or assigned
SKILLS AND KNOWLEDGE REQUIREMENTS
- Ability to handle several projects simultaneously, works with multiple teams and meet assigned deadlines
- Exceptional analytical, critical thinking, trouble shooting and problem-solving skills
- Exhibits appropriate sense of urgency and ability to work well with customers of all demeanors
- Demonstrated track record of working effectively within a collaborative and cohesive team based environment
- Outstanding customer service and organizational skills
- Capability to handle variety of time-critical situations and identify prioritization
- Self-starter with ability to work well independently and in groups
- Advanced knowledge of the Tessitura system and Microsoft Office Suite
- An appreciator of theater and an advocate for its value for the community.
- Demonstrated commitment to equity, diversity and inclusion;
- An appreciator of theater and an advocate for its value for the community;
EDUCATION AND EXPERIENCE REQUIRED
- Bachelor’s degree in marketing, theater or related field, or equivalent relevant experience (minimum 5-10 years experience ticketing/setup) • Tessitura/TNEW experience in setup and operations
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Dallas, TX 75201
