Temporary Pt Customer Service Rep

We are so excited that you are interested in working for the City of Port Orange! We thrive on our Core Values which show we C.A.R.E. We are committed to our employees and the citizens of Port Orange and look forward to the opportunity to discuss your future here!

Job Description:

**THIS IS A PART-TIME NO BENEFIT POSITION, TEMPORARY DURATION**

POSITION OBJECTIVES
This position is responsible for assisting customers and personnel with Utility Billing related matters providing customer support via telephone, electronic mail, facsimile, postal mail and in person. Processes all payments for the City on AS400 system.
ESSENTIAL FUNCTIONS

• Provides Customer Service for the City and resolves issues or forwards issues to proper personnel.
• Receives and process utility payments and deposits, building permits, occupational licenses, new service impact fees, parking violations, animal citations, garage sale permits, animal tag licenses, accounts receivable, and other payments submitted by other departments within the City for city-related business.
• Processes new service for utility accounts as requested. Closes existing utility accounts as requested. Collects necessary documents to support either request and inspects to ensure its authenticity, accuracy, and completion.
• Processes impact fees and deposits for new construction. Generates proper work orders to ensure meter sets for water and reclaimed water services.
• Receives, sorts, and processes mail using scanner system.
• Generates work orders for meter related issues.
• Maintains records as needed.
• Maintains cash drawer by accurately balancing daily and generating proper reports.
• Performs related work as required. These additional duties may be representative of tasks typically performed by those in a lesser or more advanced job grade.

This position is part of the City’s Emergency Management Team and, as such, shall be expected to perform all duties that are assigned during an emergency management operation.
Education and Experience

• High school diploma or general education degree (GED).
• Two (2) years related experience and/or training in utility customer/public relations
• Equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Knowledge of utility services billing, municipal laws, policies and practices.
• Knowledge of bookkeeping and clerical principles and methods.
• Ability to follow and interpret instructions furnished in written and oral format.
• Ability to respond effectively to the most sensitive inquiries or complaints. .
• Ability to communicate effectively both orally and in writing.
• Computer skills, including experience in software applications appropriate to this position.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger; handle, or feel objects; tool, or controls; and talk or hear, to reach with hands and arms.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to ten (10) pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

• The work environment includes those typical of an Office setting.

Compensation Details:

Typical working hours are 20 hours a week between 8am and 5pm, Monday-Friday

$15.91/ hour

Please note that the City of Port Orange is an Equal Opportunity Employer and a Drug Free Workplace which extends preference to Veterans. Those applicants who wish to claim Veteran's Preference must provide a DD214 or other supporting documentation that identifies service dates and character of service. The City of Port Orange collects social security numbers only in accordance with General Administrative Code 1-42 Social Security Number Collection Policy. To view the entire policy please click on the link: . Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.