Temporary Part Time Customer Service Representative

Position Summary:

A skilled clerical position responsible for providing administrative assistance to the staff and Director of a department and assistance to members of the public.

Normal Work Schedule: Monday - Friday 8:00am to 4:30pm under 30 hours per week.
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Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned as dictated by operational necessity.

• Receives incoming telephone calls, provides answers to routine inquiries and/or refers them to other personnel.
• Screens and greets visitors to an administrative office.
• Assists in providing routine information to other departments and the public.
• Creates and distributes work/service requests to proper division for completion.
• Opens, sorts, and delivers mail within an administrative office.
• Types a variety of routine documents from handwritten drafts using Microsoft Word.
• Proofreads typed materials for accuracy and correct punctuation, spelling, grammar, and legal citation (if necessary).
• Maintains conference room calendar, arranges meetings and conferences as requested.
• Maintains records and files.
• Transports confidential materials when necessary from location to location.
• Maintains the copy room and equipment, and orders supplies.
• Assists in preparing large mailings as necessary.
• Provides clerical and procedural support as needed.
• May be required to fill Executive Assistant position when necessary.

Minimum Qualifications: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Knowledge, Skills, and Abilities:

• Working knowledge of the proper construction of English grammar and syntax.
• Working knowledge of Microsoft Office applications.
• Working knowledge of various office equipment, including personal computer, copier, fax machine, 10-key calculator, multi-line telephone, etc.
• Knowledge of standard customer relations practices, including answering telephone calls, answering questions, etc.
• Skill in proof-reading documents and making appropriate corrections.
• Skill in the operation of various office equipment. Must be able to type 50 words per minute on an office personal computer with minimal errors.
• Ability to articulate clearly both orally and in writing in a professional manner.
• Ability to prioritize and arrange schedules.
• Ability to exercise sound judgment with average supervision and oversight.
• Ability to perform many jobs at one time.
• Ability to work under stressful situations and keep calm in difficult situations.

Education and Experience:

• Graduation from high school, or a GED from a properly accredited institution of learning.
• Three (3) years clerical experience in a reasonably fast-paced office environment.
• Any combination of education and experience which provides the requisite mental and communication skills.

Certificates and Licenses:

• Notary Public or the ability to acquire a Notary Public's certification desirable, but not required.
• Must possess a valid Florida driver's license.

Supervisory Responsibilities:

• None

Essential Physical Abilities:
Code: Constant = 2/3 or more of the time
Frequent = from 1/3 to 2/3 of the time
Occasional = up to 1/3 of the time
N/A = Not applicablePhysical SkillsConstantFrequentOccasionalN/AHeavy lifting (45 lbs. and over) XModerate lifting (15 to 44 lbs) X Light lifting (under 15 lbs) X Heavy carrying (45 lbs and over) X Moderate carrying (14 to 44 lbs) X Light carrying (under 15 lbs) X Reaching above shoulder X Use of fingersX Both hands required_X Climbing (use of legs and arms) XClimbing (legs only) XGood near visionX Good distant visionX Both eyes requiredX Depth perception X Distinguishing basic colorsX Distinguishing shades of colorsX Good hearing (with hearing aid)X Good hearing (without hearing aid)X Straight pulling XPulling hand over hand XPushing XWalking X Standing X Crawling XKneeling X Bending X Balancing XStooping X Jumping XRunning XThrowing XDriving (cars, small vans, pick-ups, etc.) XDriving & operating (heavy equip., trucks, etc.) X
Environmental Conditions:
Code: Constant = 2/3 or more of the time
Frequent = from 1/3 to 2/3 of the time
Occasional = up to 1/3 of the time
N/A = Not applicableEnvironment ConstantFrequentOccasionalN/AWork InsideX Work Outside X In the Heat X In the Cold X In High Humidity XIn Dampness or Chilliness XIn Dry Conditions X In or with Noisy Conditions X In Darkness XIn or with Dusty Conditions XWith Silica, Asbestos, etc. XWith Fumes or Gases XWith Smoke or Flames XWith Chemicals X With Solvents XWith Grease or Oils XWith Radiant Energy XWith Electrical Energy XOn Slippery Surfaces XOn Uneven Surfaces XIn or With Moving Objects XIn or With Ladders/Scaffolding XAt Heights above Ground Level XBelow Ground Level XIn Water XWith Explosives XWith Poor Ventilation X With Odors XWith Unusual Fatigue Factors X Other Relevant Information:

Disclaimers:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who cannot perform some of the requirements because they pose health or safety risks to themselves or other employees may be excluded from this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by this supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise.

EMERGENCY RESPONSE STATEMENT:

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

The City of Punta Gorda is an Equal Opportunity Employer. The City will not knowingly permit discrimination in hiring, promotion, or other conditions of employment with regard to race, color, religion, sex, age, disability, veteran status, marital status, ethnicity, pregnancy, sexual orientation, or national origin.
Disclaimer: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this job.

Certain Service Members and Veterans, and the spouses and family members of such Service Members and Veterans, receive preference and priority, and that certain Service Members may be eligible to receive waivers for postsecondary educational requirements, and are encouraged to apply for the positions being filled.

Employment Type: Part-Time Temporary Position