Teller, Worcester Shrewsbury Street, Full-Time

Schedule: Monday - Friday 8:30 – 5:30, alternating Thursday/Friday 10:30-7:30, alternating Saturday 8:30 – 3:30 (40 Hours)

Summary/Objective:

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence and helping members achieve their financial goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Job Competencies:

• Flexibility
• Interpersonal skills
• Adaptability
• Dependability
• Multi-tasking
• Sales oriented

Education and Experience Requirements:

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred

Additional Eligibility Requirements:

• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopier, scanner, filing cabinets, and fax machines. Some branches also have drive-up teller stations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This is a largely sedentary role.  While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.

Travel:
Occasional coverage in other business areas may be required.

Service Excellence: The DCU Way:
All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:

• People come first
• Do the right thing
• Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO/AA employer M/F/D/V.