Card Services Tm I, Marlboro/Chelmsford, Full-Time, Hybrid

Schedule: Mon - Fri: 8 AM - 5 PM (40 Hours)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Provide phone coverage to assist the Information Center, Branches, various departments, and members.
• Process daily work within service level, to include but not limited to:
  • Fraud Service requests
  • Maintain Travelers Files
  • Plastics Re-Issue Service requests/reports
  • GL Reconciliation
• Complete training courses within established guidelines.
• Perform other job-related duties as assigned by Manager(s)

Other Duties:

Please note this job description is not designed to cover or contain a complete comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

Job Competencies:

• Strong written and verbal communication skills
• Applied learning
• Dependability
• Interpersonal skills
• Member focus
• Technical/professional knowledge and skills
• Planning and organization
• Teamwork
• Ethical conduct
• Ability to handle multiple priorities
• Initiative

Education and Experience Requirements:

• 6 months or more related experience, financial institutions preferred
• Prior customer service experience
• Strong PC skills
• Prior experience working with Fraud disputes or the equivelant in a related field

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopier/scanning, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel, or operate objects, tools, or controls and to reach with hands and arms. The employee is required to have the ability to lift 10 pounds.

Travel:

The Card Services Department is in both the Marlborough Operations Center and Chelmsford Operations Center. All Card Services Team Members will be required to occasionally travel between these two buildings.

Service Excellence: The DCU Way:

All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:

• People come first
• Do the right thing
• Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO/AA employer M/F/D/V.