Teller - Altus

http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Summary.

Operate a teller’s window by providing prompt, efficient and accurate customer service. Represent the Bank in a courteous, professional manner. Be alert to customer needs and be willing to cross-sell or refer the customer to the appropriate staff.

Essential Functions.

• Verify cash, authenticate endorsements, cash checks, accept deposits, and issue receipts.
• Process credit card advances.
• Issue cashier’s checks and money orders.
• Answer customer inquiries and gives balances.
• Balance transactions at end of day and verify cash totals.
• Operate remote capture scanner and balance transactions.
• Cross-sell the Bank’s services and products.

Additional Responsibilities.

• Assist in vault or ATM maintenance, including opening, closing, and balancing procedures.
• Redeem U.S. Savings Bonds.
• Process night deposit bags and mail in deposits.
• Accept loan payments and safe deposit box rental payments.
• Admit customers to safe deposit boxes.
• Perform other duties as assigned.
• Answer phones professionally
• Order checks for customers
• Assist customers with debit card orders and address changes

Required Education, Experience, and Skills.

• High school diploma or equivalent preferred.
• Interpersonal skills that represent the Bank in a positive way in dealing with customers and other employees.
• Cash handling accuracy.
• Ability to operate standard office equipment.
• Successful completion of teller training and any other compliance training deemed necessary by the Bank.

Equipment Used.

• Computers and scanners
• Ten-key calculator
• Integrated Teller Machine