Address
Form of workPeopleOne Health is dedicated to providing patients access to our innovative, high-quality, direct primary care model. Our goal is to enhance their knowledge to help them make better choices impacting their health, and provide encouragement and support to increase their own efforts to stay healthy. This position will be the initial contact for all customer inquiries via telephone to the Center for Employee Health. This important role will provide exemplary customer service to all callers and will embody the mission, vision, and values of PeopleOne Health.
PeopleOne Health Telephone (PBX) Operator Description of Duties and Responsibilities
PeopleOne Health Telephone (PBX) Operator Description of Duties and Responsibilities
- Responsible for operating telephone attendant system to handle incoming, outgoing and interoffice calls
- Provides a welcoming and positive first impression to internal and external customers
- Answers all calls with appropriate telephone etiquette
- Process incoming and outgoing calls and routes to appropriate parties
- Schedule, re-schedule and confirm appointments as per protocol
- Work effectively as a team member of the Center for Employee Health to improve the care provided
- Provide a positive work environment
- Other duties as assigned
PeopleOne Telephone (PBX) Operator Qualifications
Education & Experience
Education & Experience
- High school diploma or equivalent.
- Position specific testing: typing 30 words per minute.
- Customer Service experience preferred.
- Telephone operator or high call volume management experience preferred.
Skills & Competencies
- Excellent interpersonal and customer service skills.
- Ability to multitask and make decisions quickly and appropriately.
- Be a highly self-motivated and results-driven individual.
- Proficient with computers and technology.
- Demonstrate professionalism, respect and tact at all times.
- Displays enthusiasm and a positive attitude toward coworkers and all members of the practice.
- Ability to work with diverse groups of people of varying ages, ethnicities, life experience, etc.
- Comfortable working independently as well as part of the team.
- Dependable, displays flexibility, and shows initiative.
Note: This position may be eligible for occasional remote work based on office needs
Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
