Technical Operations Manager

Job Title:Technical Operations Manager

Status: Exempt

Location: Naples, FL

Reports to: Director of Technical Operations

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Technical Operations Manager to join the team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Position Summary:

The Technical Operations Manager will manage the operational delivery of the company’s triple-play services. This individual will be responsible for the overall day to day Technical Operations. Responsible for field supervisors, lead service technicians, installers (in-house and contractors), maintenance/line technicians and supporting the Field Service Center. (FSC)

Essential Duties and Responsibilities:

· Provide technical support for all HSD, Video, Voice & Wireless Services.

· Provide strategic direction and development of supervisors and technicians.

· Project Manage all new FTTH installs and service for newly acquired properties.

· Hire, train, evaluate, supervise, and oversee work schedules of installation and maintenance staff.

· Manage system performance while responding to customer inquiries.

· Insure compliance in all systems of CLI, FCC, and OSHA performance standards.

· Responsible for the development and implementation of methods, procedures and practices related to the Company’s service delivery.

· Manage inventories, customer premises equipment and all necessary installation and maintenance equipment.

· Daily management of contractor resources.

· Liaise daily with outside plant construction manager, network services, NOC, FSC and customer service to ensure communication between groups enhances organizational effectiveness

Qualifications:

· 10+ years business background involving broadband operations

· 10+ years as a Manager in the communications industry.

· Working knowledge of HFC ("Hybrid Fiber Coax") Broadband network architecture, CMTS ("cable modem termination system"), Head-End electronics and DOCSIS 3.0, VOIP, QOS, RFOG, GPON.

· Advanced skills in using Microsoft Office programs

· Ability to prioritize and organize effectively

· Ability to develop teams and build unity amongst departments.

· Ability to work independently and with others at all levels of management.

· Must have excellent interpersonal, written and oral communications, analytical and problem-solving skills.

· Must be able to work in a 24 x 7 environment, holidays, weekends and late hours if required.

· Must have proven telecommunications background

· Must be able to pass criminal background and drug test and have a clean driving record

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband is a drug and tobacco free workplace.

Summit Broadband is an Equal Opportunity Employer and participates in the E-Verify program.