Pbx Telephone Operator

The PBX Telephone Operator is responsible for:

Handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; be knowledgeable of procedures and techniques necessary for the smooth operation of the department.

PBX Operators are required to: display a guest orientation; possess a working knowledge of computers; and display an excellent phone manner. Operate the hotel applications in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Candidate must have excellent communication skills and ability to multi-task and work a varied schedule.

Essential Job Functions

· Answers and routes telephone calls to appropriate departments.

· Must be Logged into all hotel applications at all times

· Records messages for guests and staff members.

· Records & performs wake-up calls.

· Records and maintains logs for guest requests and follow up.

· Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them.

· Assists in reporting telephone equipment or service complaints and problems.

· Assists in reporting I.T. issues to Helpdesk and following up to ensure case tickets are resolved

· Assists Reservations Department & Front Desk with Emails.

· Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.

· Adheres to ACCOR standards for guest services.

· Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner.

· Assists Front Office Leadership with responding to OTA extranet requests and feedback from guests

EEO Statement: NOVOTEL is an equal opportunity employer and we are committed to providing equal employment opportunities for all applicants and employees. We hire, screen, and employ, without regard to race, color, religion, gender, age, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal or state law.