Telephone Operator

UPMC Horizon- Greenville is seeking a Full-Time Telephone Operator to support our facility! We are seeking a candidate with exceptional customer service experience, prior experience directing calls, and knowledge of medical terminology is a plus!

The schedule for this position will be all shifts to include midnights so candidates must be willing to work any and all shifts. Weekends and holidays will be required on a rotating schedule with no on-call or travel.

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

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