Telecommunications Technician

Posting Date
04/03/24
Application Deadline
04/16/24
Pay Range
$22.50 - $38.75 hourly
Offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
Enterprise Technology
About the Position
Now is your chance to join Maricopa County Office of Enterprise Technology's (OET) Infrastructure department as a Telecommunications Technician. As a key member of the Maricopa County family, this position provides Network Operation Center (NOC) services including technical support, designing, installation, maintenance and monitoring of the converged data/voice network.
About Us
Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County OET. We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.
Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.29% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ

We Require

• One year of experience with wide and local area networks including experience with common-carrier data network.
• Associate degree in Computer Science, Data Networking, Engineering, or a closely related field
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Experience utilizing network management tools such as Solar Winds and Cisco Catalyst Center
• CCNA certification

Job Contributions

• Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies.
• Interacts with customers as the primary point of contact for the network operations team.
• Prioritizes, triages, and assigns tickets that have been routed to the network operations team for resolution.
• Participates in the Return Material Authorization (RMA) of network equipment.
• implements automated scripts, workflows, and processes for network configuration, monitoring, and management.
• Collaborates with network engineers and IT teams to identify automation opportunities and streamline network operations.
• Monitors network automation systems and tools, troubleshoot issues, and ensure smooth operation of automated processes.
• Updates automation workflows, procedures, and best practices for knowledge sharing and training purposes.
• Participates in network infrastructure projects, providing automation expertise and support as needed.

Working Conditions
This job requires the ability to work nights and weekends along with participation in a 24x7 on-call rotation, responding to emergency calls at various locations throughout Maricopa County. This position requires the ability to carry objects weighing up to 40 lbs.; bending, stooping, twisting, squatting, crawling and kneeling to hook up data network lines.
Selection Procedure

• Only the most qualified candidates will be considered
• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.
Apply Now!