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Form of workJob Description
The team is responsible for supporting the IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.
Responsibilities Include:
Requirements:
Preferred Experience:
Responsibilities Include:
- Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
- Provide tier I and/or tier II network support and escalate as needed
- Assist with managing incidents of all severity
- Severity 2 incidents include an MTTR goal of two hours
- Assist and/or lead outage bridges as needed
- Take inbound support calls from internal campus and field customers as needed
- Create incidents and tasks via ServiceNow; will also work with problem and change requests
- Record detailed and accurate customer and problem information in incidents
Requirements:
- Remedy Incident Management
- Must be proficient typing
- Excellent written and verbal communications skills
- Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
- Strong troubleshooting skill; solid understanding of network fundamentals and concepts
Preferred Experience:
- Cisco CCNA and/or on the job experience managing and supporting Cisco technology
- SDWAN/Big Switch/Silver Peak
- Telecommunications, RF, Microwave, Wi-Fi
