Telecare Process Lead

Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Location: Hybrid, 20% in office (City of Industry or Riverside locations)

What We're Looking For:

SuperCare Health is seeking an experienced Lead to manage and optimize the internal operations of our Telecare Team to enhance patient experience. The Telecare Process Lead is responsible for overseeing various clinical program quality assurance initiatives, as well as assisting in the improvement and management of business processes, including Durable Medical Equipment (DME) within the Telecare Respiratory Therapy (TCT) department. This role is pivotal in ensuring the highest level of patient care, efficient operations, and adherence to regulatory and organizational standards, particularly in relation to DME.

What You'll Do:

• Clinical Program QA Oversight:
  • Develop, implement, and manage quality assurance initiatives within the Telecare Respiratory Therapy department, with a specific focus on DME.
  • Conduct routine checks and balance reporting to ensure that DME services meet established standards.
  • Perform audits to assess the effectiveness and compliance of DME procedures and protocols.
  • Collaborate with clinical staff and DME providers to identify areas for improvement and implement corrective actions.
• Business Process Review and Improvement:
  • Assist in the oversight of TCT business processes, including those related to DME.
  • Analyze existing workflows for DME management, identifying bottlenecks and inefficiencies, and recommend process enhancements.
  • Work closely with cross-functional teams to streamline DME operations, increase efficiency, and reduce operational costs.
  • Implement changes that align with industry best practices and standards while maintaining a focus on patient care and DME quality.
• Business Process Management:
  • Assist in the oversight and management of current business processes, including those related to DME management.
  • Monitor and optimize the DME supply chain and equipment maintenance processes to ensure timely and efficient patient access to necessary equipment.
  • Collaborate with team members to ensure seamless coordination of tasks and resources within the Telecare Respiratory Therapy department, specifically regarding DME.

This role may be a fit if you have:

• Bachelor's degree in business management, project management, or a related field OR equivalent education and experience
• Proven experience in project management and process improvement, preferably in a healthcare
• Strong knowledge of contact center technology, particularly Talkdesk, and its capabilities.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Proficiency in workforce management and scheduling software.
• Strong understanding of clinical quality assurance, process improvement, and workflow management, with a specific focus on DME.
• Excellent problem-solving and analytical skills.
• Effective communication and leadership abilities.
• Knowledge of healthcare regulations and standards, including those related to DME.
• Certified Respiratory Therapist (CRT) or Registered Respiratory Therapist (RRT) credentials, preferred but not required

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Cooper - Talent Acquisition LinkedIn