Sales Operations & Process Lead

Meta is seeking a high caliber, analytical, process & detail oriented individual to drive global process standardization, design, and Internal/ 3rd Party Tool implementation projects across our Sales organization. The role will be a part of the Sales Strategic Planning & Operations team, that oversees group strategy and operational execution. The primary objectives of this role are to (a) assess the efficiency of our Operating Model, (b) identify, design and implement process/ tool improvements and (c) own operational processes globally with the intent of continuous improvement to the way the business operates. The person will be close to the organization’s global strategy and will be tasked with proactively identifying future needs to ensure the business is operationally ready as strategy evolves, changes and new growth opportunities are identified and prioritized. The role partners deeply with stakeholders across all Sales Teams and cross-functional partners (including Product Management, Legal, Engineering, Finance etc.). The ideal candidate will be just as comfortable running independent in-depth analysis of our existing Operating Model as well as clearly communicating, presenting and project managing proposed improvements. There will be an expectation for the candidate to be self-starting and to architect processes in a move-fast environment where done is better than perfect. The candidate should expect to work in a highly ambiguous environment where scope of responsibility and ownership is self-driven and performance is measured on the impact they have had on our Operational effectiveness. An eagerness and eye for automation and efficiency paired with the ability to document and translate comprehensive business requirements into tactical actions, along with the ability to quickly build relationships with people of varying personality types and excellent communication tactics are all key to success in this role.

Sales Operations & Process Lead Responsibilities:

• Drive operational excellence and rigor based on review of current processes through documentation and analysis of process and data flows and the identification of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.
• Design new global process flows as well as internal tool/ CRM/ 3rd party tool requirements and run point on implementation in partnership with Product/ Engineering.
• Drive global standardization and operational alignment across various different Go-To-Market approaches.
• Lead the operational vision for process domains, manage a wide variety of projects simultaneously and balance long-term solutioning with continuous improvement and tactical wins.
• Regularly communicate with stakeholders across the Sales organization to define global Operations roadmap, execute on projects and establish effective feedback loops with central/ regional teams.
• Partner and influence numerous cross-functional partners across the organization, including Product Management, Engineering, Legal, Privacy, etc. to ensure best in class collaboration across all Operations projects.
• Synthesize project work for leadership consumption to make effective, analytically driven decisions regarding the global operating model.
• Willingness and ability to travel and to work with stakeholders across multiple time zones.

Minimum Qualifications:

• Bachelors Degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Mathematics, Information Systems, etc.).
• 8+ years of experience in roles such as Product Management, Technical Product Management, Business Operations, Consulting, or Risk Management.
• Extensive experience in process design, standardization & continuous improvement.
• Track record of working directly with Internal Product teams on the design and implementation of internal tool development projects and/or 3rd party solutions.
• Demonstrated problem solving experience, providing sound business insights and recommendations.
• Experience working independently, to manage multiple projects simultaneously and to drive initiatives in a cross-functional environment.
• Proven stakeholder management experience – including managing multiple partners simultaneously.
• Demonstrated experience presenting technical content to general audiences. Advanced Excel and PPT skills.

Preferred Qualifications:

• MBA or graduate degree in an analytical field.
• Experience in multiple different Sales Go-To-Market motions, including Outsourcing Operations.
• Experience in Change Management.
• Experience in being a member of globally operating organizations within a matrix structure.

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.