Technology Support Specialist I

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Support Specialist I is an integral part of Latham’s Technology team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as the installation and maintenance of Firm PC and notebook computer hardware and software, while providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting. This role will be located in our New York office. Please note that this role requires a full-time in-office presence, and a schedule of 10 AM - 6 PM.

Other key responsibilities include:

• Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance
• Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other Technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals, as well as scanning computers for viruses
• Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly
• Creating help desk tickets, notifying team members via email when taking an open request and when request is completed
• Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery

We’d love to hear from you if you:

• Display knowledge and proficiency in various remote communication methodologies, including Remote Desktop Services, Microsoft Authenticator, and VPN
• Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, test, recommend, and implement solutions to technology problems
• Possess well-developed and professional interpersonal skills and the ability to interact effectively with people at all organizational levels of the firm

And have:

• A high school diploma or equivalent, preferably with a Bachelor’s degree in Computer Science or Information Systems
• A minimum of one (1) year of Technology Support experience with PC hardware/software
• Experience working with remote communications hardware including wireless routers and network interface cards
• A minimum of one (1) year of related experience working with notebook computers, preferably experience with Lenovo notebooks
• Experience with installations and upgrades, training, and technical documentation

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 
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