Technology Support Specialist (Department Only)

Salary : $75,973.32 - $92,430.12 Annually
Location : Everett, WA
Job Type: Full-Time
Job Number: 2023-01606
Department: Planning and Development
Division: Planning and Dev Svcs Planning and Tech
Opening Date: 01/03/2024
Closing Date: 1/15/2024 11:59 PM Pacific
Description
The mission of the Snohomish County Planning and Development Services (PDS) Department is to enhance the quality of life for current and future generations by promoting protection of natural resources and facilitating the development of safe, sustainable and resilient communities.
PDS seeks employees who are self-managing high performers, accountable for their actions, and dedicated to providing superior customer service. Ideal candidates are excited about change and learning, are innovative, organized, exceptionally customer-service oriented, and have a passion for public service.
This position is open to employees of PDS only.
Job Duties
BASIC FUNCTION
Administer the implementation and use of software systems and hardware critical to the department/division's operations. Responsibilities include, planning, coordinating, developing, implementing and managing the technology efforts of the assigned division.
STATEMENT OF ESSENTIAL JOB DUTIES
Duties may vary by division assignment:

1. Administers the implementation and use of hardware and software for the assigned division, including assisting in the configuration, data conversion, customization and administration of major software systems. Liaison to Department of Information Technology (DoIT) and provides support during software roll-outs, operating system changes, software/system upgrades, equipment orders, true-up and technology replacement (TRP).
2. Administers technology purchases, documents registration and licensing agreements in accordance with DoIT, division and department processes for ordering new hardware and software.Assists with acquisition process as required; conducts needs assessment planning and coordination of acquisition and installation of new hardware and software and supplies as needed.
3. Coordinates with DoIT to track software and hardware. Keeps accurate records of technology inventory along with contractual and legal documents to meet audit requirements.Coordinates technology service and maintenance contracts as needed, including oversight/validation of work performed by consultants and vendors.Provides support to DoIT for software and licensing reconciliation.
4. Division administrator for technology-related issues, including configuration and installation of personal computers, software, network and mobile data implementation projects. Assesses technical issues and provides troubleshooting support, elevating issues as appropriate. Coordinates with DoIT, vendors, technical staff and end users to resolve complex issues.
5. Provides data analysis and strategic forecasting of division technology needs. Researches and reviews technology options available to address identified business requirements.
6. Develops and recommends technology budget requirements for the assigned division. Monitors and tracks the technology budget, proposes and manages technology budget adjustments as needed.
7. Develops queries, databases, and reports as necessary to meet regulatory reporting requirements and provides staff and management with information to support workflows and business decisions.
8. Participates in assigned technology coordination groups and project teams; communicates status and decisions to management and other affected stakeholders.
9. Maintains network access profiles/permissions, including access rights to directories, groups and files.Implements and enforces network policies and practices to promote operational efficiencies and help ensure network security/integrity.Coordinates and assists in emergency recovery activities, including equipment rebuilds, software reloads and special recovery processing.
10. Supports DoIT standards and policies as well as recommend and implement departmental/division technology policies and guidelines, including software license management, technology use policies, and network system administration procedures.
11. Develops technology training curriculum and reference materials.Provides training to individuals and groups as needed.
12. Develops and maintains the division's internal web site and any related technical documentation. Assumes lead role on the internal web support team as assigned.

Minimum Qualifications
Bachelor's degree in information technology, business administration, computer science or related field; AND one (1) year of computer/technology experience; OR graduation from a two (2) year accredited program in information technology or related field; AND three (3) years of experience in computer/Technology Support, system administration, data tracking and analysis, database management, network administration, or related experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.
SPECIAL REQUIREMENTS
A valid Washington State Driver's License may be required for employment.
Additional Information
KNOWLEDGE AND ABILITIES
Knowledge of:

• current MS Office tools and Windows desktop operating systems
• technology use standards and best practices
• system and network security and redundancy/recovery, including disaster planning and recovery processes
• requests for proposal (RFP), requests for qualifications (RFQ), and requests for information (RFI)
• data management and system/database philosophy, standards, and best practices, including data Quality Assurance and Quality Control (QA/QC)
• troubleshooting techniques and best practices
• technology research, evaluation, and comparison
• methods to manage processing records, documentation procedures, policies and associated audit requirements
• software contract management, licensing and audit requirements
• practical application of computer operations procedures
• system and network capabilities and administrative processes
• project management principles, tools, and techniques
• basic understanding of relational databases

Ability to:

• establish and maintain positive working relationships with end users, vendors and other County employees
• analyze general technology problems and facilitate implementation of sound solutions
• work independently and as a team member with limited supervision
• operate personal computers, peripheral equipment, and a variety of software, including word processing, spreadsheets, and workflow/data-tracking software
• exercise good judgment knowing when to act independently and when to refer situations to a higher authority
• maintain and organize accurate, detailed information and prepare custom reports
• ability to train and lead employees in the use of county network and mobile data systems
• plan, organize, and prioritize work to meet schedules and deadlines
• work effectively in a service oriented position with frequent interruptions
• plan and carry out successive steps to resolve problems in accordance with instruction, policies and accepted practices
• participate and contribute to strategic database planning, design and development efforts

PHYSICAL REQUIREMENTS
Occasionally required to lift items weighing approximately thirty (30) pounds. Crouching, bending or kneeling to access equipment under office furniture.
SUPERVISION
The employee receives general direction from the division assigned supervisor. The work is performed with considerable independence and is reviewed through meetings, status reports and from results obtained.
WORKING CONDITIONS
The work is performed in the usual office environment.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
Visit to learn more about the following benefits.
County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these for medical insurance. The County pays the for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's to learn more.
01
Following are a series of supplemental questions designed to assess your job related experience and qualifications. Please note that as part of the screening process your responses will be reviewed in conjunction with your general online application. The employment history and education detailed in your general application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process.
A resume may be submitted, but it will not substitute for the general online application or supplemental questions; responses such as "see resume" or "see application" may not be considered.
Do you agree to answer each question truthfully and that your responses can be supported by your general application/work history and by your references?

• Yes
• No

02
Are you an employee of Planning and Development Services

• Yes
• No

03
Do you have a degree in information technology, business administration, computer science or a related field?

• No Degree
• Degree, but not in related field
• Two-year accredited program in Information Technology or related field
• Associate's Degree
• Bachelor's Degree
• Master's Degree or greater

04
How many years of experience do you have with computer/Technology Support, troubleshooting, systems administration, data tracking and analysis, database management, network administration or related experience?

• 0 to less than 1 year of experience
• 1 to less than 3 years of experience
• 3 to less than 5 years of experience
• 5 or more years of experience

05
Rate your experience with Microsoft Office Suite.

• No experience
• Familiar
• Proficient
• Expert

06
Rate your experience with managing network and file permissions.

• No experience
• Familiar
• Proficient
• Expert

07
Rate your experience with managing inventory, software and hardware.

• No experience
• Familiar
• Proficient
• Expert

08
Rate your experience with video conferencing.

• No experience
• Familiar
• Proficient
• Expert

09
Rate your experience with phones (VOIP and/or cellphones).

• No experience
• Familiar
• Proficient
• Expert

10
Describe your experience, skills and knowledge with computer/Technology Support and troubleshooting software and hardware. (15 pts.)
11
Describe you experience with customer service, multitasking, and working in a faced-paced environment with interruptions. (15 pts.)
12
Describe any specific academic or professional training courses you have taken relative to this position. Include course length and any certifications received. (5 pts.)
13
Describe your knowledge and experience in using, configuring and maintaining mobile devices such as smartphones, MiFi's/Jetpacks and tablets.What advantages or disadvantages have you experienced or do you foresee in implementing mobile devices in everyday business use? (5 pts.)
14
On what types of projects do you feel it is important to work as a team, and what types of projects are suited better for working independently? Which style do you prefer and why? (5 pts.)
Required Question