Technology Support Specialist

Technology Support Specialist

Campbell Hall, founded in 1944 and situated on a 15-acre campus in Studio City, California, is an independent, gender inclusive, college preparatory, Episcopal day school for students in kindergarten through grade twelve. Campbell Hall is a community of inquiry committed to academic excellence and to the nurturing of decent, loving, and responsible human beings. As an Episcopal school, Campbell Hall thrives as an interfaith community that actively seeks to learn from the many religious traditions represented by faculty, students, and families.

The school is committed to fostering a community dedicated to honoring the diversity of the human experience. Campbell Hall welcomes candidates who have a demonstrated commitment to diversity, equity and inclusion in their teaching and learning. Campbell Hall provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Technology Support Specialist is an integral part of the Information Technology team, reporting to the Associate Director of Technology. This position is a full-time, 12-month position. The responsibilities for this position will vary greatly throughout the academic year and will occasionally require evening and weekend commitments. We value candidates who can patiently support faculty, staff, students, and occasionally parents; someone who can calmly participate in the varied demands of our busy Technology Support Center; and someone who has the ability to work independently or as part of a team.

PRIMARY RESPONSIBILITIES

• Provide first-level technical support for all software and hardware related problems for the campus community.

• Provide support at the Technology Support Center to employees, students, and sometimes parents.

• Monitor the Zendesk ticketing system. Communicate status of jobs to the technology department and end users. Provide detailed information of job status or resolution into the ticketing system.

• Assist teachers with our learning management system, electronic grade book, entering grades, and entering grading comments.

• Assist with setup, deployment, and maintenance of faculty and staff laptops. Including troubleshooting and repair, as needed.

• Assist with setup, deployment, and maintenance of computers in various computer labs and general use computers on campus, including troubleshooting and repair, as needed.

• Assist with setup, deployment, and maintenance of iPads for the iPad program in elementary and the various iPads throughout the campus.

• Setup, troubleshoot, and repair classroom audio/video equipment.

• Setup, troubleshoot, and repair various printers located throughout the campus, including replacing toner and managing the toner inventory.

• Troubleshoot various applications installed on computers and iPads.

• Provide technical and basic audio-visual support, as well as live-streaming for some evening and weekend events.

• Assist with the teaching of individual and group workshops for employees on a variety of technology subjects.

• Respond to and work on special projects as needed or requested.

QUALIFICATIONS

• Bachelor's degree (or substitute experience) preferred

• 2+ years experience troubleshooting and using Mac OS X and iOS

• Knowledge of basic networking

• Strong technology literacy

• Experience working with technology in an academic environment

• Familiarity and experience with Active Directory, IP Networks, and DHCP

• Experience troubleshooting printers

• Basic knowledge of wireless networking implementation, configuration, and security

• Extremely well-organized

• Expertise in widely used software packages

• Problem-solving, flexibility, initiative, and patience

• Ability to work and focus with multiple distractions, projects and changing priorities

• Good at prioritizing and multitasking

• Good written and oral communication

• Ability to explain technical jargon to general audiences and to be patient with new technology learners

• Available for occasional night and weekend work

• Ability to travel to technology workshops and conferences

• Flexible and collaborative team player

• Ability to lift and move 50 pounds

• Excellent attendance and punctuality

EQUAL EMPLOYMENT OPPORTUNITY

Campbell Hall believes in and operates on the premise that it is the right of all persons to seek work and to advance on the basis of their individual merits, ability, and potential. Campbell Hall has been, is, and will continue to be, strongly committed to the principle that equal employment opportunity must be afforded to all persons regardless of race, color, ancestry, national origin, religion, gender, pregnancy, sexual orientation, family care status, veteran status, marital status, age, medical condition, and disability.