Technology Specialist

MassMutual Central U.S. is a financial services firm based in Minneapolis with a nationwide footprint. We support a large network of business owners. The ideal candidate is meticulous, highly organized, follows established processes, and is eager constantly improve. Experience is strongly desired, but more than anything we are looking for a candidate who cares about their performance, has a strong work ethic, is receptive to coaching and training, and shares the vision of growth and shared success.

Responsibilities:

The Agency Technology Specialist is responsible for implementing and managing the use of technology across the firm. This includes setup, rollout, maintenance, and oversight of specific technology requirements, practices, and equipment. It also includes the oversight of effective, secure & compliant agent system and software usage.

Ideal Qualifications:

• Primarily, attention to detail.

• A love for facilitation and support.

• Ability to organize, prioritize, manage, and exercise independent judgement and initiative for multiple tasks.

• Coursework/degree in IT field, or experience in IT customer service and maintenance in a business environment.

• Ability to independently manage the IT demands of the company with high level customer service requirements.

• Ability to configure and troubleshoot computers and mobile devices, including Windows based computers, iPads and other tablets, iPhones, and Android smart phones.

• Ability to create and deliver effective presentations to promote technology usage.

• Limited regional travel to district and agent offices on an as needed basis.

• Ability to independently identify, organize and prioritize client needs to execute daily work to meet or exceed client expectations.

• Strong interpersonal communication and collaboration skills.

This is a full time, in-person, salaried position in our Downtown Minneapolis office location.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Minneapolis, MN 55402: Relocate before starting work (Required)

Work Location: In person