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SalaryGeneral Description
Join Green Bay Metro's collaborative team as a Technology Specialist! This position has the opportunity to work on a variety of hardware and software to provide maintenance, planning, technical support and coordination for computer end-user devices and data and voice communications network.
Hiring Range: $32.67-$36.51 per hour
Work Schedule: Monday-Thursday, 7:30 a.m.-5:00 p.m.; Friday, 7:30 a.m.-11:30 a.m., plus additional hours as needed.
This role is on-site with occasional remote work.
No residency requirement.
The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premiums incentives and other benefits.
At the City of Green Bay we strive to foster an environment of diversity, inclusion, and belonging. We welcome LGBTQ+, women, and minority candidates to apply.
“Great Being Home” is a homeownership program available to City of Green Bay employees, which provides eligible buyers with a $5,000 grant in addition to other assistance programs! Click here for more information.
Examples of Duties
- Oversees fare collection hardware and software.
- Monitors and maintains various computer systems and telephones, including, but not limited to AVL, RTA, Cummins, Allison, etc.
- Manages all security-related software, including cameras and facility access.
- Evaluates needs for new technology and upgrades to existing technology equipment.
- Assists with IT-related procurements.
- Assists with radio communication software.
- Maintains various system licenses and agreements.
- Assists other Metro staff with all IT needs.
- Troubleshoots and communicates with various vendors regarding all Metro IT needs.
- Works with City IT Department to install various IT software and hardware.
- Completes required documentation.
- Develops and implements training material for staff in software and equipment use (i.e. quick references, detailed manuals and personal instruction).
- Provides backup to other staff as needed.
- Performs other duties as assigned.
Minimum Qualifications Required
- Associate degree in Microcomputers, Network Support, Computer Science or related field.
- 1-3 years technical support-related experience.
- Valid driver’s license and good driving record.
A combination of equivalent experience and/or education may be considered.
Knowledge, Skills & Abilities
- Considerable knowledge of personal computers, printers, and standard office automation software. Ability to work in multiple software programs. Working knowledge of network environment including cellular data environments. Knowledge of IP telephony systems and IP camera systems.
- Skill in identifying and resolving PC and network support problems. Skill in identifying and coordinating network support problems.
- Ability to work independently and as a team member. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with staff and other departments. Ability to work the required hours of the position.
May be required to demonstrate minimum competency by successfully passing approved tests.
Physical Requirements:
Ability to perform the following activities:
- Lifting up to 50 pounds.
- Carrying up to 50 pounds.
- Frequent standing, walking, sitting and crawling.
- Ability to focus on projects for long periods of time.
- Ability to use fine hand tools.
The above is not to be construed an exhaustive statement of duties, responsibilities or requirements.
